Come join the opening team for our new TownePlace Suites in Pensacola, FL as we extend our portfolio to Pensacola with our beautiful 104 suite property located at the intersection of I-10 and Pine Forest Road. Apply now and be instrumental in the opening and continued operation of this soon to be award winning hotel!

ABOUT A&R HOSPITALITY GROUP

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $150 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, and Wyndham, as well as independent brands in six competitive markets. For additional information, please visit the company's website at www.anrgroup.com.

SCOPE OF WORK

The Front Desk Supervisor works at the front desk of the hotel and provides leadership to the Front Desk and Breakfast team members as well as service to hotel guests and clients. The FOS reports to the Assistant General Manager and supervises all Front Desk and Breakfast activities, inventories, and schedules, greets and checks in arriving guests and checks out departing guests. The FOS performs all duties assigned by the General Manager including Manager on Duty when the General Manager/Assistant General Manager is not on property. Additionally, the FOS provides excellent supervision to the team members, customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests.

DUTIES and RESPONSIBILITIES

• Maintain a professional appearance.
• Support the General Manager in all daily operations of the hotel.
• Participate in hiring, training and accountability for Front Desk and Breakfast associates.
• Oversee all guest complaints and ensure they are handled in a timely manner with a positive resolution.
• Communicate effectively with support departments to optimize hotel operations.
• Responsible for preparing and reconciling cash deposits.
• Motivate and develop associates.
• Anticipate guest needs to have superior guest service.
• Maintain confidentiality and security of proprietary company information and guest information.
• Ability to work in a high-paced environment with the ability to shift and manage multiple priorities.
• Communicate with management issues regarding safety and service in a timely manner.
• Respond in a courteous and prompt manner to all guest questions and/or concerns.
• Understand and respond to guests’ needs and ensure a high level of guest satisfaction.
• Be a Brand Ambassador of A&R’s Culture, Mission and Values
• Other duties as assigned by management.

REQUIRED SKILLS and EXPERIENCE

• Previous hospitality industry experience preferred, but not required
• Excellent organization and time management skills
• Excellent guest service skills
• Highly energetic and motivated individual
• Strong problem-solving skills
• Strong interpersonal and communication skills with strong customer/client focus
• Ability to work in a fast-paced, high pressure environment
• Ability to shift and manage multiple priorities

OTHER SKILLS REQUIRED

• Physical: Must be able to stand for periods of time; ability to lift to 25 lbs; ability to lift, push and pull moderate weight frequently
• Mathematical: Must be able to use basic mathematical techniques

BENEFITS

• Competitive pay
• Paid vacation time
• Hotel discounts
• Employee Assistance Program
• Paid training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teladoc

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&;R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.