Pennsylvania Lumbermens Mutual Insurance Company

Position IT Application Delivery Manager

Department Information Technology

Reports to Vice President – Information Technology

Position Description: The Application Delivery Manager’s role is to plan, coordinate, and supervise all activities related to the design, development, and implementation of organizational information systems and software applications. The Director is also responsible for maintaining, supporting, and upgrading existing systems and applications. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide his/her development team on issues related to the design, development, and deployment of mission-critical information and software systems. The Director will foster a high-performing IT application delivery and support team, driving technology-aided improvements and advancing our analytical and digital strategies.

· Deliver quality business applications developed by PLM staff and vendor partners to provide the highest level of customer service to our business teams, brokers, and insureds

· Direct, motivate, develop, and manage a highly effective team, evaluating performance quantitatively and qualitatively on a routine basis, continuously rewarding positive results, and addressing deficiencies when necessary

· Cultivate and disseminate knowledge of application-usage best practices; review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems

· Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues

· Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems

· Perform the complex hands-on project management tasks combining expertise in all of the core competencies of project management including: cost, scope, time, risk, communications, integration management, quality, resource, and rollout

· Independently negotiate dependencies and priorities with business stakeholders including executive leadership; plan and estimates work, allocate resources, and balance the load; manage consultant and contract resources for timely and quality work product

· Manage the ticket queue and act as the point of contact escalation for application production issues and releases during and after hours

· Coordinate testing with vendors, PLM IT, and PLM users for the testing of business applications and information systems

· Work with operations, security, and solution architect to ensure application delivery conforms to standards

· Work with operations and help desk team in preparing for the delivery and first level support of the application

· Maintain strong relationships with IT peers, business peers, and vendors to ensure delivery of high-quality daily operations and new technology development

· Keep current with IT and insurance IT technology and trends

· Independently perform other tasks of the highest degree of complexity and difficulty

· Participate as part of the PLM leadership team, leading meetings and special initiatives

Skills:

· Bachelors’ degree in Computer Science, MIS, or related discipline

· 7 years experience providing direction and managing the development, implementation, and support of insurance business applications

· Experienced leading projects with teams of mixed skill levels

· Experience delivering business intelligence systems and data governance

· Superb written and oral communication skills, presentation skills, mentoring, leadership, and problem definition and solving skills

· Strong ability to translate relate technical conversations to a business audience

· Strong knowledge of quality assurance best practices and methodologies

· Extensive experience with insurance core software applications

· Technically fluent in programming languages such as C#, T-SQL, JavaScript and implementing low-code/no-code best practices

· Working knowledge of low-code solutions for systems integration

· Excellent project management skills and exposure to project-based work structures

· Ability to effectively prioritize and execute tasks in a high-pressure environment

· A strong mindset towards innovation and the ability to effect change

· Exceptional customer service orientation

· Goal oriented and passionate work attitude

Standards of Performance:

· % Achievement of Service Metrics

· % Projects Delivered In Scope, Time and Budget

· # Incidents Caused by Applications Operational Issues

· # Avg. IT Tickets Backlogged

· % Compliance to Standards (Audit & Security, Development, Architectural, Operations)

· % End User Satisfaction

· % Educational Requirements Met

Physical Requirements:

1. Ability to hear

2. Ability to speak clearly

3. Ability to write

4. Ability to walk, stand and sit for extended periods of time.

5. Ability to address after-hours systems issues/emergencies

Job Type: Full-time

Pay: $100,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Property & Casualty Insurance: 5 years (Required)
• Application development: 7 years (Preferred)

Work Location: In person