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Job Purpose
The Special Claims Analyst (SCA) is responsible for reviewing and processing the Owner/Agent special claim submissions, processing the Owner/Agent monthly tenant data and voucher transmissions, and generating Tenant Rental Assistance Certification System (TRACS) files, for their assigned portfolio. The SCA will work with a variety of Agency staff, the Agency’s partners, TRACS and the property’s Owner/Agent to ensure accuracy and compliance with all applicable HUD rules and regulations and Section 8 requirements.
Essential Functions
Special Claims Processing Duties:
Voucher Processing Duties:
General Duties:
Job Requirements
· Associates degree from accredited academic institute. Three years work experience in related field may be substituted.
· Familiarity with all applicable HUD regulations, policies and procedures is a plus.
· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Must have strong customer service skills and handle customer complaints and inquires in a courteous and professional manner.
· Excellent computer proficiency (MS Office – Word, Excel and Outlook), database programs, web browsers and basic office machinery. Experience with AS/400 desirable. Must possess the ability and willingness to learn new systems.
· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
· Must be detail oriented and have strong analytical skills. Must possess excellent organizational skills, the ability to handle multiple tasks simultaneously and the ability to manage multiple priorities to meet productivity requirements.
· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
· Must have a professional manner, project a positive image and work well with people.
· Must have the ability to recognize problem situations and provide solutions.
· Demonstrated ability to maintain confidentiality of all information gathered on behalf of the Agency and/or its partners, which is not otherwise available to the general public.
Travel
☒ None ☐ Light ☐ Frequent ☐ Other:
Working Conditions
· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
· Must be able to talk, listen and speak clearly on telephone.
· This position is located in and works from PHFA’s Harrisburg office.
· PHFA has a hybrid work environment. Specific remote and in-office work schedules will be determined by the direct supervisor.
Job Types: Full-time, Temporary
Benefits:
Schedule:
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Temporary | Full Time
Public Administration
$52k-65k (estimate)
01/21/2024
09/11/2024
pennsylvaniahousingfinanceagency.net
HARRISBURG, PA
200 - 500
1972
Private
ROBIN WIESSMANN
$200M - $500M
Public Administration
PHFA is a provider of loan programs and counseling services for home buyers and owners.