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Our Position - Customer Communications Specialist
In this role, you will be reporting to the Corporate Communications Supervisor and will play a key role in our efforts in:
Customer Communications and Outreach
Perform a variety of tasks in support of the coordination of customer outreach programs for the Company. This includes supporting the Revenue & Customer Operations team in development and maintenance of customer newsletters and notification campaigns; customer educational materials; and consumer confidence reports.
Social Media
Act as a key player in the ongoing use and coordination of our social media platforms including support in creation of guided campaigns, posting approved content on social platforms, and monitoring of our platforms to respond and support customer concerns and messages.
Web Content Management
Active participation in the creation of content, editing and posting for our company websites.
Qualifications
We are seeking a motivated individual who has the following qualifications.
High school diploma or equivalent with a at least one year of post high school education in the fields of Communications, Marketing, Business Administration, or other related major or experience desired.
At least one year to three years of progressive experience in corporate communications focusing on public relations, social media, and/or website content administration. This includes demonstrated competence in corporate social media support and administration, including content creation and oversight of various social platforms.
Strong organizational and communications skills, both verbal and written with an eye for detail.
Demonstrated skills in graphic arts; a working knowledge of basic HTML and Wordpress preferred.
Prior experience working in a customer focused role a strong plus with the willing to support our customer service specialists as necessary.
An awareness of the water industry is a plus!
Pennichuck Water Works offers a competitive salary and benefit program in an environmentally focused industry. We are proud to be an Equal Employment Opportunity Employer.
Full Time
$65k-81k (estimate)
03/28/2024
05/27/2024
The job skills required for Corporate Communications Specialist include Public Relations, Marketing Communications, Communication Skills, Customer Service, Corporate Communications, etc. Having related job skills and expertise will give you an advantage when applying to be a Corporate Communications Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Corporate Communications Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Corporate Communications Specialist positions, which can be used as a reference in future career path planning. As a Corporate Communications Specialist, it can be promoted into senior positions as a Community Relations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Corporate Communications Specialist. You can explore the career advancement for a Corporate Communications Specialist below and select your interested title to get hiring information.