Penn State Health Corporation

Location : US:PA:Hershey
Work Type : Full Time
FTE : 1.0
Shift : Day
Hours : 8

SUMMARY OF POSITION :

Provide technology support to one or more operational business units of the Medical Center. Participate in team planning and discussions, prepare sections of team documents, lead small to medium-sized projects, and participate in larger projects. Realize that the daily emphasis of this position is task completion and project completion, according to specific instructions. Understand that these activities usually require the implementation of known approaches, perhaps with modest modification, rather than the engineering of new solutions.

PURPOSE OF POSITION :

• Maintain a strong working knowledge of the EMR in order to provide customer facing clinical application support to the provider community. Support is often furnished on a 1:1 basis.
• Leverage knowledge of physician workflows and the clinical system in order to lead small to medium sized projects and collaborate on larger team projects.
• Positively represent IS to the clinical population. Serve as a liaison between IS analysts and business units.

MINIMUM QUALIFICATIONS:

• Either: (a) Bachelor's degree plus two additional years of related experience or (b) six years total of related experience.
• Adheres to and exhibits our organizational core values as outlined by Penn State Health.

PREFERRED QUALIFICATIONS :

• Previous experience, knowledge, or certifications with the Cerner EMR (emphasis on Provider and Clinical Workflows)
• Strong customer service skills
• Previous experience in training, education, technical support, or customer service
• Proven ability to influence others in a 1:1 or group setting
• Strong analytical skills with the ability to translate efficiency metrics into actionable tasks
• Ability and desire to travel locally to various acute care sites and/or ambulatory offices
• Ability and desire to support 24/7 On-Call rotation
• Ability and desire to provide on-site support during Go-Live
• Strong attention to detail and commitment to accuracy
• Exceptional communication, presentation, writing and interpersonal skills
• Ability to absorb new ideas and concepts quickly
• Ability to work independently and as part of a team
• Self-motivated with the ability to conduct research into EMR functionality (often engaging build analysts and/or informaticists) to recommend configuration solutions or ideas.
• Previous Knowledge of IT Incident/Customer Service Requests Software a plus (e.g. Service Now)

If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.