Description

Penn Power Group is looking for an IT Support Analyst, working out of the Western NY area. The IT Support Analyst is responsible for quick resolutions to end user issues, software troubleshooting, and hardware installation. The specialist will need to be able to work well independently, while being supported by corporate IT staff out of the Philadelphia office. The IT Support Analyst will be based out of our Rochester office primarily 4 days a week (1 remote), but will need to travel between offices in Syracuse, Buffalo, and Owego on a regular basis based on company needs. 

Requirements

Role and Responsibilities

1. Responsible for in-person support for our Rochester, Owego, Buffalo, and Syracuse Branches

2. Managing inventory for our NY branches and coordinating with corporate IT

3. Work with our IT team to proactively identify problems and facilitate resolutions

4. Prioritize Helpdesk tickets and documents issues/resolutions thoroughly in Help Desk software

5. Troubleshoot workstation hardware and software issues for local and remote users

6. Provide some support and management of mobile phones / devices

7. Troubleshoot remote connectivity issues

8. Office 365 support and administration

9. Application support

10. Scheduled travel between Rochester, Buffalo, Owego, and Syracuse is required

Preferred Skills

1. Ability to work independently while providing updates to the corporate IT team

2. Ability to document processes accurately and clearly for policy and procedure knowledgebases

3. Excellent helpdesk/troubleshooting and prioritization skills

4. Excellent application and OS troubleshooting skills

5. Excellent customer interaction at all levels

6. Knowledge of basic networking (DHCP, DNS, IP addressing)

7. Familiarity with Active Directory

8. Office 365 support and administration

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact HRInfo@pennpowergroup.com (215) 335-0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.