**Description**

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**Job Title:** Supervisor Clinic Operations

**Department:** Med Rheumatology

**Location:** Perelman Center for Advanced Medicine-3400 Civic Center Blvd

**Hours:** Full Time

Summary:

The Supervisor of Clinic Operations will be responsible for supporting the day to day operational needs of the outpatient practice including staffing coverage, office and medical supply inventory management, physician room assignments, and provider schedules. This individual is responsible for providing high quality patient care and maintaining a patient focused environment. The Supervisor of Clinic Operations will provide direct oversight to the ancillary staff and support planned and unplanned vacancies to ensure optimal workflow is preserved in the clinic. In the absence of the Practice Manager, the Supervisor of Clinical Operations may take on additional responsibilities.

This role is supporting the multispecialty practice of Renal, Rheumatology, and Medical Genetics at the Perelman Center. This role is responsible for the direct oversight of the Medical Assistants for this practice while maintaining patient flow of the practice.

Responsibilities:

Operations

Supports the Senior Practice Manager with the day to day operational needs

staffing, assuring appropriate coverage, providing back up as needed

physician room assignments

ongoing Template management, Provider schedules

office supplies and medical supplies, maintaining inventory and supply ordering

Regularly reviewing work processes to ensure efficiency of workflow, implementing best practices

Effectively works with Manager to establish, implement, and maintain practice policies, and procedures

Ensuring compliance with quality and safety, and regulatory requirements

Oversight

Directly managing the staff

Responsible for the recruitment and retention of staff

Ensures new hires are provided adequate training to display competence

Clearly defines work expectations, provides real-time feedback

Assist staff in addressing challenges and skill deficits

Encourages continuous growth and change management

Patient Care

Responsible for filling planned and unplanned MA vacancies to ensure optimal patient workflow in the clinic

Maintain appropriate clinical credentials to fulfill front-line duties as applicable

Promptly rooms patient, reviews past medical, surgical, family, smoking history, allergies, medications, medication refills, vital signs, referrals, pre-certification

Observes patient condition and communicates any abnormal data or changes to Provider

Specimen management, responds to emergency code situations

Cleans, disinfects equipment according to protocol

Credentials:

Medical Assistant or Emergency Medical Technician certification

Basic Cardiac Life Support (Required)

Education and Experience

H.S. Diploma/GED (Required)

5 years Outpatient experience required, advance degree may be considered in lieu of experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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