Responsibilities:

• Manages day to day planning, operations, and problem solving for the administrative staff, including schedules and staffing
• Event planning and coordination for various events and meetings: invitations, materials, location, catering, manages all activities before/during/after event
• Oversees the divisional Press Ganey / patient satisfaction initiatives including reviewing and analyzing data, recommending process improvements, responding to hot comment
• Oversees the administrative support provided to faculty and all administrative support needed for the division(s)
• Effectively works with the manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations, including development and updating of the departments administrative secretarial staff policies
• Organizes and attends meetings as assigned and communicates appropriate information to staff
• Monitors employee compliance reports and notifies employees when they are due for testing or training. Maintains employee records and ensures compliance with regulatory requirements
• Supervision of designated administrative staff; assists staff members in addressing challenges and skill deficits
• Recruits, hires, and trains / oversees training of new employees
• Assists with the development and updating of relevant staff policies, and revise job descriptions as necessary
• Participates in exchange of information with all levels of the organization (including support staff and supervisors), Administration offices, Chairman’s offices, physicians, patients, fellows, visitors, etc.; information is often complex and highly confidential in nature
• Ensures efficient usage and ordering of office supplies
• Models a feedback rich environment including conducting performance appraisals annually
• Participates in Entity and Department wide initiatives for patient/employee safety
• Ensures compliance with applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, ACGME, etc.)

Credentials:

Education or Equivalent Experience:

• 4 years Experience in supervisory role. Additional years of experience may be considered in lieu of degree.
• H.S. Diploma/GED (Required)
• 5 years Experience in an academic or health care setting.2 years Additional relevant work experience.