Responsibilities:

• Ensures that all efforts of the team ultimately meet practice goals
• Monitors all charge/revenue related work queues to ensure resolution of accounts are occurring in a timely manner.
• Evaluates outstanding work and directs team members to ensure efficient and timely resolution
• Conducts interactions with internal customers in an organized and professional manner
• Creates a culture collaboration by delivering timely and trustworthy solutions and training.
• Leads support for WQ analytics as needed
• Analyzes and reports variances for a variety of Revenue Cycle functions
• Leadership of team
• Under the direction of the Manager of Revenue Cycle, leads analyst daily productivity and projects
• Holds team accountable to identified performance measures
• Acts as a project lead for revenue cycle/operational improvement projects and activities
• Is action oriented and strives to achieve desired outcomes on schedule
• Support and manage entity goals and initiatives
• Provides feedback to the Manager on team member performance to support annual performance reviews
• Participates in entity and department wide initiatives for patient/employee safety
• Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities
• Maintains team awareness of the importance of privacy when working with various data sources
• Communications
• Conducts effective interviews to support problem solving and solution development
• Provides technical and analytical guidance and expertise
• Recommends thorough analysis, solutions of revenue cycle problems
• Determines the most effective communications for each situation
• Presents findings and recommendations in a clear, concise manner
• Relationship Management
• Establishes strong working relationships with Revenue Cycle Leaders and Staff
• Establishes credibility by providing value-add services to assigned groups
• Work with various partners such as SDS, IS, Data Science, etc across the system to design, develop, and maintain various reporting capabilities.
• Follow-up with Revenue Cycle teams and the Divisions to ensure adherence to policies and their effect on metrics
• Workforce Planning
• Partners with the Manager to recruit competent, service orientated staff
• Provides on-going, fair, and consistent feedback
• Stays Current with industry standards, rules and regulations affecting reimbursement and revenue cycle

Credentials:

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)
• 5 years Revenue cycle experienceAAHAM or HFMA Certification preferred
• H.S. Diploma/GED (Required)
• 9 years Progressive revenue cycle experienceAAHAM or HFMA Certification