Responsibilities:

PLAN:

• Works with architects, project managers, and other stakeholders to analyze requirements and design technical solutions to meet various healthcare and research community needs.
• Conducts advanced research on new technologies and techniques, providing recommendations and roadmaps for implementation.
• Recommends appropriate technologies for the technology domain(s) within the scope of responsibility.

DELIVER: 

• Deploys and maintains hyperconverged systems and solutions in a hybrid cloud environment.
• Manages and supports Windows, Linux, Azure & VMware infrastructure.
• Administers and supports the backup and recovery infrastructure.
• Develops support plan with key IT stakeholders.
• Services, incidents, and changes request ticket management
• Provides on-call and after-hours support to address incidents, maintain infrastructure and support operational efforts.

COLLABORATE:

• Works closely with architects and stakeholders to ensure that infrastructure initiatives are successfully implemented.
• Works closely with network, security, development, application, and support teams in the implementation of infrastructure components that support emerging technologies and applications.
• Mentors/develops more junior level infrastructure engineers. 

CONSULT:

• Serves as liaison between operations and architecture teams.
• Escalation point for server and operations teams.
• Reviews proposed designs/architectures, identifying risks and providing remediation recommendations in line with established standards and the enterprise’s overall architecture.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education and Experience- Senior Infrastructure Engineer

• H.S. Diploma/GED (Required).
• Bachelor's Degree (Preferred).
• 8 years of Information Technology experience (Required).
• 5 years of public and private cloud engineering experience (Required).

Skills & Abilities- Senior Infrastructure Engineer

• Solid understanding of information systems infrastructure and application capabilities.
• Ability to troubleshoot, research and solve technically challenging problems.
• Ability to communicate with internal and external constituents.
• Demonstrated customer service skills.
• Demonstrated interpersonal/verbal communication skills.
• Experience collaboratively analyzing requirements, designing and implementing technical solutions across both private and public cloud technology spectrums.
• Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
• Ability to recognize various stakeholder perspectives, facilitate collaborative discussions and ensure that recommendations are made based on the best interests of the organization.
• Ability to collaborate and communicate with executive and C-level stakeholders.
• Ability to represent the organization’s status as a world-renowned academic medical center when working with partners, vendors, conferences, and other public forums.
• Ability to provide guidance and mentorship to others.

Education and Experience- Infrastructure Engineer

• H.S. Diploma/GED (Required).
• Bachelor's Degree (Preferred).
• 6 years of Information Technology experience (Required).
• 3 years of public and private cloud engineering experience (Required).

Skills & Abilities- Infrastructure Engineer

• Ability to communicate technical information and ideas.
• Demonstrated customer service skills.
• Demonstrated interpersonal/verbal communication skills.
• Ability to communicate effectively with all levels of staff.
• Experience collaboratively analyzing requirements, designing and implementing technical solutions across both private and public cloud technology spectrums.
• Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
• Ability to recognize various stakeholder perspectives, facilitate collaborative discussions and ensure that recommendations are made based on the best interests of the organization.
• Ability to collaborate and communicate with executive and C-level stakeholders.
• Ability to represent the organization’s status as a world-renowned academic medical center when working with partners, vendors, conferences, and other public forums.
• Ability to provide guidance and mentorship to Infrastructure Engineers and Senior Infrastructure Engineers as needed.