Description

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Department: Cherry Hill Operations

Location: Cherry Hill, NJ

Shift: Per Departmental Needs

Summary:

Reporting to the Chief Operating Officer, Clinical Practices of the University of Pennsylvania (CPUP) and indirectly to Penn Presbyterian Medical Center (PPMC) leadership, the Associate Executive Director (AED), Penn Medicine Cherry Hill (PMCH) will provide executive leadership for PMCH, overseeing the overall operations as well as coordinating ongoing strategic program development. The AED will oversee a portfolio of specialty practice and building shared services and functions. The AED works closely with UPHS leadership and key stakeholders, including hospital and physician practice entities, and regional UPHS affiliates, to achieve all relevant operational, service, quality and financial targets. Responsible for ensuring a patient and customer focused care model that continues to build the Penn Medicine brand and market share in the local community. The primary work location for the AED will be located at Penn Medicine Cherry Hill.

Responsibilities:

Facility and Operating Model Design:

• Provide direct management and oversight of the central, shared service functions (central check-in & registration, facilities) and multispecialty practices, as well as on-site leadership for the management teams in the Department and hospital-based practices within the facility. In partnership with PPMC, the AED position has direct oversight of the operations at the Voorhees & Sewell Hematology Oncology/Infusion practices.

• Develop and manage all related capital and operating budgets, and strategic Health system growth initiatives.

• Maximize the financial impact for UPHS, by growing market share, exceeding volume and other financial metrics, while managing quality, safety, service and access.

• Direct/support a governance structure that ensures appropriate engagement of all critical stakeholders, including physician leadership. PMCH includes primary, specialty & surgical care ambulatory care practices along with a licensed Radiology suite, Lab, Radiation Oncology Treatment Center, Infusion Center with associated Pharmacy, Retail Pharmacy & GSPP Therapy Services.

• Drive culture that fosters collaboration, integration and innovation, and is focused on providing a superior experience for patients, providers and staff.

• Continually assess and support the improvement of practice operations and systems that reflect seamless transition from OP, IP and other relevant settings. Promote innovative use of technology (e.g., mypennmedicine, practice-to-practice scheduling, patient direct scheduling, telehealth) to improve efficiency, patient satisfaction, and increase in-system utilization. Work with relevant hospital departments (Pharmacy, Lab, Radiology) and physician practice leadership to identify operational improvement opportunities.

• Monitor space utilization and develop plans to increase efficiency throughout the facility that reflect internal goals and alignment with external benchmarks

• Monitor and report on facility-based performance metrics (such as volume, profitability, and patient satisfaction) and analyze data to identify opportunities for improvement
• Ensure facility meets all local, state & federal regulatory requirements and engage all occupants in consistent survey & ongoing readiness, and compliance with all Regulatory, Patient Affairs and Privacy policies and regulations, and CHCA, CCA, CPUP and hospital policies, as may apply.

Strategy

• Engage entity and departmental leadership in strategic discussions around clinical services offered (ensuring coordination with the broader entity or regional strategies), location and physical layout for maximum efficiency and planned growth of specific service.

• Active participant in the Practice of the Future leadership team to ensure enterprise-wide alignment and advancement in ambulatory operations, program development and patient experience initiatives at our ambulatory sites.

Skills and Abilities

Experience with facilities development and operationalization of new physical plant.

Experience with data analysis use in implementing process improvements and standardization.

The incumbent must be confident, visible and outgoing, a thought leader with the ability to easily work across organizational boundaries to achieve change and results. Ability to translate organizational and operational issues into understandable and meaningful solutions.

Significant communication skills and a proven history of engaging multiple stakeholders effectively to accomplish goals.

Able to manage multiple priorities that at times may conflict and able to communicate appropriately and timely with all parties involved.

Strong analytic and problem solving skills, including an understanding of physician billing and practice operations, experience with health care business development, and an orientation towards systems thinking.

A service-orientation towards faculty, department administrators and system stakeholders.

• Actively engage entity and departmental leadership to increase in-system utilization, integrate workflows, provide coordinated scheduling and otherwise enhance operating and service performance.

• Actively pursue opportunities within the Cherry Hill community to raise awareness of the Penn Medicine services. Help drive improved communications with referring physicians. Build relationships with the local physician community. Partner with Marketing to develop local direct-to-consumer, web-based and physician-targeted marketing initiatives, with a goal of growing the overall clinical volumes and market share in the Radnor area.

• Routinely engage Government Relations, Marketing, Community Development and Public Relations to coordinate ongoing needs regarding NJ state legal and regulatory changes.

• Actively promote a sense of community and collaboration amongst the Cherry Hill providers.

• Work closely with Business Development and the Virtua Alliance Executives to ensure appropriate communication and coordination around physician relationships, program building, marketing, etc.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Other duties as assigned to support the unit, department, entity, and health system organization

Education and Experience

Bachelor's Degree in Business or Healthcare Administration Required

A minimum of 12 years relevant experience Required

Minimum of 5-7 years experience in the leadership of operational functions and services of a major academic medical center, health system, or faculty practice plan. Required

Master's Degree (MBA MBH) Preferred
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
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We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.