Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• The individual in this position is responsible for the administrative and operational oversight of Radiology Services treating both inpatient and outpatient populations. The individual has the following responsibilities in order to ensure that the hospital mission and goals are achieved: Oversight for all Federal, State and local regulatory standards (Joint Commission, DOH, FDA, HIPPA, etc.), human resource issues including recruitment, mentoring staff leaders, staff retention, orientation, credentialing and initiation and annual completion of the performance appraisal process. Operational responsibilities include policy and procedure development, staffing, scheduling, coordination of daily activities, payroll, regulatory compliance, vendor management, equipment evaluation and procurement, and educational development of staff. The incumbent will also be responsible for maintaining efficient, cost-effective delivery of the major services provide by the department which include, but are not limited to, diagnostic testing, therapeutic interventions and patient assessment/monitoring in the inpatient and outpatient setting. The individual in this position will work collaboratively with each Medical Director to maintain oversight of all department activities, coordinate research, implement CEQI and performance improvement measures within the department and maintain continuous accreditation readiness. Fiscal responsibility includes budgetary planning for capital and operational needs in partnership with the Administrative Director. The individual will seek to limit explainable variances, operate within the annual budget, and continually seek cost-saving opportunities. The incumbent will assume Administrative Director responsibilities in absentia of the Administrative Director and act as a designee for normal operations. The positions reporting directly to the incumbent include the Radiology Clinical supervisory Staff.

Responsibilities:

• Employee Satisfaction:
• Regularly meets with employees to improve communication and to build productive relationships.
• Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
• Analyze employee satisfaction data& identify opportunities for improvement.
• Collaborate with staff to develop action plans.
• Implement and follow through with action plans.
• Manage & eliminate process workarounds.
• Focus energy on collaboration.
• Patient Satisfaction:
• Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.
• Review Survey comments and follow-up where appropriate on a monthly basis.
• Analyze the data on a quarterly basis and identify opportunities for improvement.
• Share data with staff and mutually identify opportunities for improvement within the department’s span of influence.
• Collaborate with the staff to develop action plans for improvement.
• Implement and follow through with action plan.
• Drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the UPHS commitment to service, their own work processes, and have the necessary skills to meet service expectations.
• Manage patient/client complaints and provide timely follow up to ensure satisfaction.
• Ensure that staff understand and demonstrate service recovery commitment
• Establish/update processes and work practices for the unit/department.
• Build work practices and team processes for Improvement:
• 1. Safe: avoid injuries to patients from the care that is intended to help them.
• 2. Effective: provide services based on scientific knowledge.
• 3. Patient-Centered: provide care that is responsible to individual patient preferences, needs and values and assuring that patient values guide all clinical decisions.
• 4. Timely: reduce waits and sometimes-harmful delays for both those who receive care and those who give care.
• 5. Efficient: avoid waste, including waste of equipment, supplies, ideas, and energy.
• 6. Equitable: provide care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location or socio-economic status.
• In conjunction with all stakeholders involved in the patient care processes, institute operational changes based on data.
• Communicate, reinforce, and update as necessary environment of care procedures, (e.g. safety, security, hazardous materials, emergency, medical equipment, and utility management.)
• Continuously improve unit/department operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence.
• Participates in and supports patient safety goals and initiatives (FMEA,RCA)
• Establish clinical effectiveness targets and strategies annually
• Actively participate in CEQI initiatives and goals
• Manage team and individual performance.
• Communicate roles, accountabilities and performance measures to all staff.
• Identify unit quality metrics, review and track monthly; communicate to the staff, and develop/implement action plans to improve performance.
• Regulatory Compliance: (In partnership with Leadership Team)
• Ensures compliance with all federal, state and local regulatory standards and requirements, including Joint Commission, Department of Health, funding agencies, FDA, HIPAA,and others
• Demonstrates understanding of Magnet standards and aligns organization to meet them.
• Financial Management
• Partners with Administrative Director in developing and implementing capital and operating budgets using system wide standards and processes.
• Review Financial Reports.
• Partners with Admin, in absentia of Administrative Director, to develop performance targets, report variances and create remediation plans
• Partners with Admin and CFO, in absentia of Administrative Director, to provide financial planning and analysis
• Ensure department practices are in alignment with UPHS supply chain management strategy
• Equipment evaluation and procurement
• Change Management
• Proactively develops change management strategy for major organizational activities and events
• Implements change management strategy within Department and UPHS in alignment with UPHS objectives.
• Identifies and facilitates communication of major messages which are consistent and reflect UPHS’ core values
• Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.
• Evaluates effectiveness of change and implementation plans.
• Workforce Planning:
• Talent management plan in place for current and future staff
• Succession plan in place for critical positions
• Attract/Recruit:
• Recruitment of competent staff to meet operational needs and who demonstrate the ability to be service orientation and align with the core values
• Provide proper orientation of staff to their roles, accountabilities and performance measures within probationary period
• Development:
• Development of staff - Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans
• Effective and timely performance management such that:
• Clearly defines work expectations
• Recognizes and rewards individuals for a job well done.
• Addresses performance issues immediately and directly.
• Conducts performance appraisals annually
• Retention:
• Employee retention strategy in place
• Employee survey implementation and action planning
• Positive employee relations
• Effective employee communications
• Employee total compensation is market based and competitive
• Employee recognition
• Compliance:
• Ensure continuous survey readiness
• Ensure department human resource management practices comply with labor law, state & federal requirements
• Employee safety
• Treats people respectfully.
• Effectively manages and efficiently uses all resources.
• Is open to and respects differences, ideas, and suggestions.
• Does not participate in non-productive activities of conversations.
• Maintains confidentiality.
• Establishes and maintains good working relationships and partnerships.
• Adheres to established policies and procedures.
• Always seeks clarity to ensure understanding, keeps work processes reasonable and simple, and balances priorities.
• Effectively communicates and ensures understanding of the mission, vision, and values.
• Makes and keeps commitments.
• Meet deadlines and is responsive to requests.
• Always exemplifies in his/her action principles of collegiality and collaboration.

Credentials:

• Amer Registry Radiologic Tech (Required)

Education or Equivalent Experience:

• Grad of AMA Approved school of Radiologic Technology5 years supervisory experience in Radiology
• Bachelor of Arts or Science
  • Health Admin/Business Admin (Preferred)
• Master of Arts or Science (Preferred)
• • Health Admin/Business Admin

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.