WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.

You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Provides fast, friendly, professional and responsive customer service to event guests and event staff
• Engages in friendly conversations with guest whenever possible using the ACES program. Provides personalized service and uses guest’s name at least twice during all interactions.

Greets each guest entering event.

• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, in accordance with established health and safety standards
• Resolves service issues according to the service recovery toolbox.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play

BRING US YOUR BEST.

• High school diploma or equivalent
• Prior customer service in a fast paced environment preferred
• Previous cashiering experience in a high volume restaurant preferred
• Read, write, speak and understand English
• Excellent customer service / communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be able to respond to visual and aural cues
• Able to work at a fast pace in an often crowded / noisy environment
• Must be able to accurately and quickly process all cash transactions
• Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register / POS supplies, tables and chairs)
• Must be able to reach above and below the shoulder, grip small items (., pens, money, credit cards), bend, stoop and twist while handling financial transactions;

stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register / POS system and when cleaning and wiping cashier areas

• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
• Able to work in constricting areas
• Able to tolerate noise, and bright lights
• Must be able to maintain a neat and professional appearance and uphold the company appearance standards

STAY IN THE GAME. FOLLOW US.

Last updated : 2024-05-23