The Spanish Interpreter is responsible for providing translation to support the needs of the non-English speaking community.

QUALIFICATIONS

Education, Experience:

• High school diploma or equivalent
• Minimum 1 year experience with language translation
• Fluent in the English and Spanish language
• Experience in a healthcare setting, preferred.

Certificates, Licensure, Registrations:

• Certification Preferred.

ESSENTIAL JOB DUTIES & RESPONSIBLITIES

Provide accurate and effective translation (oral & written) for non-English speaking patients, families, visitors and staff of PCH to ensure clear and accurate communication of information.

Serve as a liaison to the community and patients to support cultural diversity.

Provide patient service representative duties as applicable.

ESSENTIAL STANDARDS OF PERFORMANCE

• Customer Service: We know that we make a difference in the lives we touch. We deliver service in a manner that reflects compassion, empathy and caring. We expect employees to demonstrate excellent service in all that we do.
• Effective Communication: The purpose of communication is to provide clear, accurate information and to achieve mutual understanding by active listening and having open and respectful dialogue.
• Compliance: Obeys, understands, and enforces state and federal regulatory requirements related to the performance of our operations and requirements.
• Commitment to Co-Workers/Teamwork: Regardless of our department or status, we are all linked together as teammates to serve our patrons and our community. We will demonstrate our commitment to co-workers by doing the right thing, at the right time, for the right reason.
• Accountability: We believe in taking pride in what we do. We are responsible for the outcomes of our efforts. We recognize our work as a reflection of who we are as people and as professionals, both demonstrating a commitment to our entities and our community.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to add, subtract, multiple and divide
• Ability to read, interpret, and take action as it relates to basic documentation and information
• Ability to use computer systems, computer navigation, and Internet
• Ability to write reports and correspondence
• Ability to adapt to change
• Ability to problem solve

Interpersonal and communication skills to interact effectively with customers and all members of the team.

Benefits:

• Group Incentive Plan (GIP): The hospital sets facility wide goals for our annual fiscal year. Depending on how many of those goals we meet at the end of the fiscal year that determines the amount of bonus employees receive.