It takes a team. We're passionate about what we do, and we're looking for people who share our passion - Join the Pella NC Family!

Pella Carolina, Inc. is looking for a Trade Field Project Coordinator to join our Charlotte team. We are seeking confident, enthusiastic team players who thrive on a challenge and are very strong detail-oriented to join our team. If you are self-motivated, able to multi-task, and be a problem-solver this may be the job for you!

JOB SUMMARY:

The duties of the Trade Field Project Coordinator are to work primarily with contractors; providing job coordination by communicating with sales reps, customers, and installers. The overall job of the Trade Field Project Coordinator is to ensure a great customer experience is provided to each customer by ensuring the process and experience are seamless.

JOB DUTIES AND RESPONSIBILITIES:

• Meet installers at job sites and introduce them to customers, re-emphasize the installation process, discuss all pertinent issues, and verify sizes and attributes while setting customer expectations.
• Respond to contractors and installers for assistance at the job sites, assist the contactors, or installer when needed. Follow the recovery process set by management.
• Will inventory and inspect the delivered product to make sure all product is received for the job.
• Trouble-shoot problem installations and report findings to the Installation Manager and Sales Reps as needed.
• Make minor service repairs when possible and assist service technicians as needed.
• Complete all assigned reporting responsibilities accurately, and promptly.
• Visit every project at a minimum of one time and complete all necessary tasks including walkthroughs.
• This job will be a 50/50 split between replacement installs and trade (R&R) installs.
• Must be able to manage your calendar and demands daily.

JOB QUALIFICATIONS:

• High School Diploma or equivalent required
• Building/contractor knowledge helpful.
• Excellent organizational, social, and customer skills are necessary
• Skills with Microsoft Word, Excel, and PowerPoint applications are helpful.
• Ability to develop excellent proficiency in PQM, PSI, OMS
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work independently with little supervision. Build a complete product knowledge base.
• Ability to lift the product, assist with service, and make minor repairs to the product.

Benefits

• Competitive Compensation
• 401k/ 401k Matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• 9 Paid Holidays
• Vacation/PTO
• Life Insurance

Why work for Pella Windows and Doors of North Carolina and Southwest Virginia?

• Culture- We are a team-oriented company. We believe in our employees and strive to improve the lives of those we touch.
• Benefits- Comprehensive benefit packages
• Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
• Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.