SUMMARY
The E-Commerce Coordinator is responsible for coordinating with the internal Pelican cross-functional teams to ensure operational efficiency and support issue resolution. In this role, you will efficiently manage orders and returns and facilitate customer service requests. You will compile basic reports, demonstrate strong collaboration skills, and have a continuous learning mentality.
PRIMARY DUTIES AND RESPONSIBILITIES

• Supports relationship between the company, customer service group, and the 3PL to ensure management of customer orders, returns, and issues are handled for the E-Commerce channel and service levels are being met.
• Monitors the company’s ERP/WMS for system errors and facilitates communication between IT and applicable vendors.
• Works with operations teams to ensure that the planned product assortment is in stock and available for sale on the company’s E-Commerce sites according to promotional plans & demand.
• Manages the setup and maintenance of D2C item master list. This includes coordinating with and aggregating data from numerous sources.
• Assists project management with on-going D2C projects.
• Coordinates with product management, web master and operations teams to ensure a smooth launch of new products on to the site Provides weekly reporting of pipeline and forecast.
• Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follow safety guidelines and procedures in accordance to the job.
• Follows safety guidelines and procedures in accordance to the job.
• Performs additional duties as assigned.

JOB REQUIREMENTS

• High School Diploma or equivalent
• Minimum of 1-2 years’ work experience in various disciplines such as of E-Commerce Proficient knowledge of Excel, including vlookup and pivot tables.
• Must have excellent customer service, organizational and follow-up skills.
• Basic theoretical and practical knowledge of driving sales through D2C websites.
• Excellent decision-making and leadership capabilities.
• Excellent Critical thinking and problem-solving capabilities.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, or related field.
• Experience with ERP systems or Adobe Commerce.
• Experience in a manufacturing environment.

ADDITIONAL INFORMATION

• Actively supports and complies with Pelican’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Must have the ability to complete assignments within the timeframe specified by the Manager.
• Must be flexible regarding working hours. Must be able to work evenings and weekends, with or without advance notice.
• Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• While performing the duties of this job, the employee will be occasionally required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
• While performing the duties of this job, the employee will be occasionally required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
• Ability to lift and/or move up to 20 pounds and occasionally lift and/or move up to 40 pounds.
• This position requires repetitive hand/wrist activities.

The approximate base compensation range is shown below. The actual offer may vary based on skills, experience and location.
Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.