Ready to take the next step in your career? Maybe you’re looking for advancement opportunities, a better work-life balance, or just something new and exciting.

At Pekin Insurance, we strive to go Beyond the expected^® in everything we do.

The Underwriting Assistant I supports Underwriters in achieving established company profit and growth goals. This position will field phone questions and inquiries from agents and policyholders, performing underwriting activities within established authority levels for all Personal Lines business. (Hours will vary throughout the year as this position supports our Arizona office; either 8:30AM - 5:00PMCT or 9:30AM - 6:00PMCT. This is not a remote position.)

What You'll Do

• Acquires, evaluates, and analyzes information in order to make selection and pricing decisions that are consistent with underwriting philosophy and in accordance with departmental and company guidelines and standards
• Reviews and processes renewal business, reinstatements, cancellations, endorsements, diaries, and other miscellaneous transactions
• Acts as an assistant to a specific underwriter, and all the agencies in the assigned territory
• Answers high volume phone calls with agents and clients
• Provides solutions to agents and clients regarding billing, quoting, and provides first-line technical assistance for uploading policy applications and changes
• Troubleshoots issues related to policy renewal conversions
• Works in a cross functional team with Commercial Lines Underwriting, Life Underwriting, and Sales departments to achieve company profit and growth goals
• Approves or disapproves requests to waive fees, installment adjustments, and release refunds
• Ensures customers have a positive experience by listening, respecting, and having patience for another’s position
• Utilizes company de-escalation procedures when customers become disgruntled
• Acts as a brand ambassador that protects the company's reputation while resolving issues for the agents or insureds
• Performs other duties as assigned

What You'll Need

Required

• High School diploma or equivalent
• Typically requires 1-3 years of industry experience

Preferred or Specialized

• Associate's degree in business related field
• Prior customer service
• Prior insurance experience

Certifications & Licenses

• N/A

Knowledge, Skills & Abilities

Basic ability to:

• Process information logically
• Recognize, analyze, and solve a variety of problems
• Work as a team member and follow directions
• Analyze, organize, and prioritize work while meeting multiple deadlines
• Communicate effectively in both oral and written form
• Handle difficult and stressful situations with professional composure
• Work comfortably in a fast-paced environment
• Work overtime as required

Basic skill in:

• Situational analysis and decision-making

What We Offer

We get it-- You’re looking for a career with a company that invests in you. Our desire to enhance the employee experience through our benefits, work perks, and team-oriented environment made us one of 2019’s and 2020’s “Best Places to Work in Illinois.”

Some of what we offer includes paid volunteer time, reimbursement for industry certifications, flex time, potential remote work opportunities, and more.

Interested?

Are you ready to join a team of people who work to provide exceptional service to our policyholders, agents, and community? Apply today! To view the step by step interview process click here.