Title: Peer Services Specialist (PSS) - Front Desk Coordinator

Part / Full Time: Full Time

Hourly / Salary: Hourly

Starting Pay Scale: $ 22.88 - $ 25.20

Reports to: Program Manager

Supervisory role: No

Candidates who identify with one or more of the following are STRONGLY encouraged to apply.

• Individuals with lived experience in mental health and/or substance abuse
• BIPOC identified individuals.
• LGBTQIA identified individuals.
• Veterans

Purpose/Vision/Mission

Peer Washington's purpose is to provide peer emotional support and development services to:

• Washington state residents impacted by temporary or chronic addiction, mental health and/or HIV/AIDS, or other sexually transmitted diseases.
• Target disparately impacted communities through site expansion operated as a dba of Peer Washington named for location and guided by a charter identifying the target community served.
• Maintain safe space for members identified as lesbian, gay, bisexual, transgender, gender non-conforming, or other sexual minorities at all our locations regardless of the target community.
• Services shall be open to any person impacted by addiction, mental health, or HIV/AIDS; however, outreach for each site will be directed toward the community identified in the site charter.
• Our work is done in a spirit of safety, trust, inclusiveness, and celebration of individual differences.

Peer Washington envisions a community of peers connected by shared experience in compassionate support of one another.

General Summary

Peer emotional support is the foundation of the services provided by Peer Kent. The ability to discuss struggles and successes related to experiences shared by another individual promotes healing and compliments traditionally accepted professional services in the healthcare system. The role of the Peer Services Specialist is to work with individuals who are struggling with issues related to mental health and/or addiction challenges. The Peer Services Specialist will be an accountability partner to help members plan, evaluate, and maintain their recovery journey by engaging in a positive, supportive relationship. The Peer Services Specialist is also responsible for demonstrating and inspiring hope, trust, and a positive outlook and optimizing member connection with a broad range of community-based services and natural supports.

Primary Responsibilities

• Work directly with the Program Manager to establish guidelines, best practices, client tracking, and expectations in the development and application of this position.
• Work with members early in recovery from or struggling with mental health and/or addiction challenges to provide support and referral services.
• Provide intake services and case management for service contracts.
• Maintain weekly contact with assigned clients.
• Submit data and other reporting in a timely fashion.
• Develop relationships with community partners.
• Respond to all phone calls and emails within 1 business day.
• Act as a representative on behalf of Peer Kent as needed with regards to community collaborations and events as assigned by the Program Manager. This includes reporting back to the Program Manager with updates and for direction on how to proceed with our involvement.
• Maintain clear communication with staff and volunteers. This includes keeping the Program Manager updated on weekly schedules and copied on all important communication.
• Attend on-going training programs offered to enhance effectiveness of role.
• Recruit and interview community members who want to become coaches.
• Co-facilitate the Recovery Coach Academy
• Provide intake for new coaches and enter into the database.
• Interview and provide intake for members that request coaching services.
• Match the member with a coach that has similar experience of the goals of the member Provide supervision for coaches.
• Facilitate weekly coach meeting.
• Facilitate monthly Coaches Check-in.
• Collaborate with other Peer Washington Peer Coaches as requested in providing support to their matches.

Required Qualifications

• Must identify as someone in recovery from mental health and/or addiction challenges and in remission for a period of at least one year.
• Must be trained and certified as a peer recovery coach through Peer Washington, its affiliates, CCAR, or equivalent training model, or be willing to do so within six months of hire.
• Must be a graduate or alumni of King County Drug Diversion Court
• Must have great organizational, documenting, communication, and service development skills.
• Ability to be an active listener by asking questions and reflecting on what is being said.
• Proficient level of ability with computer software including Microsoft Office Products.
• Ability to work both independently and under supervision.
• Ability to maintain healthy boundaries with peers.
• Ability to manage time effectively.

Additional Compensation

• Starting wage $22.88 - $25.20 per hour DOE.
• Bi-annual bonus potential.
• Paid Vacation Time – 3 weeks per year, accrued hourly based on hours worked at 0.0580 hours per hour worked, 120-hour maximum annual carryover.
• Paid Sick Time accrued hourly based on hours worked at 0.0580 hours per hour worked equivalent to three weeks per year at 40 hours per week.
• 2 personal days if hired after 4/30/2024, 3 personal days per calendar year thereafter.
• 13 paid holidays per calendar year.
• Business cell phone and service will be provided.
• Monthly parking pass or travel stipend.
• Corporate credit card.
• Medical, Dental, Vision, Life, AD&D, WA Short Term Disability, Long Term Disability and Worker compensation; employee premiums covered by employer at 100% for employee.
• Employee Assistance Program.
• Employer Sponsored IRA with up to 3% employer match.

If you are interested in applying for this position, please submit a cover letter AND resume.

Job Type: Full-time

Pay: $22.88 - $25.20 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Kent, WA: Relocate before starting work (Required)

Work Location: In person