We are currently seeking an ABA Operational Specialist to join our team of highly qualified professionals that share our vision of Empowering Children to Conquer their World! This role provides administrative support for ABA operations through strategic development and ongoing management of team/child schedules through continual data analysis. The ABA Operational Specialist serves as a liaison for communication between site and central admin teams as well as being the primary communicator to families interested in or participating in ABA services.

What we offer:

• Competitive Pay starting at $42,000
• Bonus Opportunities
• Paid Time Off
• Medical, Dental, & Vision Insurance
• State of the Art Facilities & Technology
• Hours: 7:30-4:30

What you will do:

• Promote a friendly atmosphere for families, staff, and visitors.
• Understand internal processes required for a child to receive services.
• Monitor BCBA caseloads for efficiency in BT/RBT treatment, identifying caseload adjustments needed.
• Responsible for maintaining communication with Family Relations, Financial Service Coordination, and billing teams for caseload management, including intake, scripts, funding/funding changes, and prior authorization needs.
• Responsible for assisting director in reaching assigned metrics based on billables for the site.
• Assist in obtaining documents necessary for treatment services to include financial documents from families.
• Maintain and analyze multiple excel spreadsheets for services management.
• Assist in monitoring the prior authorization process for ABA services, including reassessment timelines.
• Schedule ABA services and adjusts schedule in timely manner based on child and staff availability. Schedule children based on recommendations, funding regulations, and PA units remaining per child.
• Communicate with families to inform them of schedules, including drop off/pick up times.
• Responsible for management of payroll and time off requests for BT/RBTs.
• Responsible for monitoring and tracking of the Occurrence Policy for BT/RBTs.
• Participate in occurrence review meetings for BT/RBTs with assistance of ABA Team Leader or Therapy Director.
• Responsible for management of deTASO documentation
• Participate in weekly one-on-one meeting with leader.
• Analyze daily, weekly, and monthly reports prior to one-on-one with Therapy Director. Proactively presents solutions to areas of concerns and initiates to remedy.
• Assist external audits from any funding or credentialing entities.
• Complete internal quality assurance procedures as directed by administration.
• Able to uphold family policy and procedures per handbooks provided to family.
• Manage nonbillable RBT time through organization of projects, training, or other tasks as directed by ABA Team Leader, BCBAs, and/or Therapy Coordinator.
• Process ABA addendums, initial assessments, reassessments, and discharges through paperwork process to documentation coordination (Stack process).
• Assist with ordering and distribution of ABA supplies.
• Monitor and facilitate BT to RBT certification process, recertification process, and CPR requirements.
• Monitor RBT and child monthly supervision requirements per regulatory boards and funding source.
• Answer or direct e-mails, phone calls, and in-person questions regarding services appropriately and timely.
• Complete monthly expense report as needed.
• Assist with and/or complete BT/RBT interviews as needed.
• Organize and/or assist with BT/RBT onboarding as directed by ABA Team Leader or Therapy Director
• Cross-train Administrative Assistant and Therapy Coordinator support roles, as needed.
• Assist site administrative support team in planning events for the site and promoting site culture.
• Respond positively to feedback concerning job performance.
• Communicates any needs or concerns with administration.
• Upholds and incorporates the core values, mission and philosophy of Pediatrics Plus into all job responsibilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/ Certification:

• High School Diploma or GED.
• Bachelor's Degree, preferred but not required.

Skills/ Abilities:

• Completion of Excel training course.
• Ability to communicate effectively and professionally with a wide variety of people.
• Must be able to work with children birth to age 21 and families who are at risk.
• Strong organizational skills with attention to detail and accuracy.
• Strong computer skills which include a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.
• Ability to handle multiple tasks in a very busy environment.
• Ability to read and interpret documents such as safety rules, policies, and other company documents.
• Ability to author routine reports and correspondence.
• Ability to speak effectively before groups of families or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Reports for work dressed appropriately and complies with company policies regarding the dress code.
• Ability to maintain regular and punctual attendance.
• Ability to complete tasks in a timely manner.

Essential Physical Requirement:

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to walk, sit, use hands and fingers to handle, lift, feel, and reach. The employee is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is required to maintain regular and punctual attendance. The employee is required to complete tasks in a timely manner.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#IND456

Full Time

Compensation starts at: $42,000 annually