Job Title: Front Desk - Full Time

Reports to: Practice Manager

Direct Reports: N/A

Full-Time Monday-Friday with some evenings

Duties and Responsibilities

The duties include, but are not limited to:

· Assist with/complete all Front Desk operations and the use of the Practice a Management system to ensure efficient patient registration and check out processes.

· Greeting patients and verifying/inputting demographic information into Practice management system.

· Collecting and inputting all valid licenses and insurance information.

· Collecting and posting all co-payments and payments made at time of service.

· Maintaining/organizing patient documents/files

· Answering phones, scheduling appointments, taking messages

· Reconciling co-pays and time of service payments collected daily

· Filing/labeling/sending outbound and inbound faxes

· Maintain confidentiality and use discretion when handling patient’s medical records and information.

· May perform charge entry process.

· Completing referrals for a specialist

· Prior authorization requests from patients and/or providers

· Filing any/all paper

· Rooming patients when checked in and provider is ready to treat the patient

· Performs miscellaneous job-related duties as assigned {keep this for all}

Qualifications or Education, Training and Experience

· High School graduate or equivalent. Computer literacy required.

· 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.

· Experience of working in the health or other public sector organization helpful, but not necessary.

Knowledge and Skills/Expected Competencies

· Business office procedures

· Grammar, spelling, punctuation, and basic arithmetic

· Medical insurance and medical billing skills

· Operating all office equipment

· Strong organizational and leadership skills

· Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.

· Establishing and maintaining effective working relationships with patients, employees, and the public.

· Speak clearly and concisely

· Read, understands, and follows oral and written instruction.

· Exceptional customer service skills

· Ability to sort and file materials correctly by alphabetic or numeric systems

· Ability and willingness to help patients with check in or check out process

· Work may require hand dexterity for telephone and office machine operation.

· Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.

· Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary.

· Hearing must be in the normal range for telephone contact.

· It is necessary to view computer screens for long periods and to work in an environment that may be stressful

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What is your desired rate of pay?

Education:

• High school or equivalent (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: In person