About Pebble

Pebble is an electric vehicle startup defining a new way to live, work and explore from anywhere with a 100% electric, hassle-free RV. Built by a team of experts in both automotive and consumer technology, Pebble combines electrification with cutting-edge automotive technology for an RV experience that removes the hassles RV owners have struggled with for decades.

At Pebble, we are building out the future of lighter, more flexible living. We see a world where your home can be anywhere you want to take it. Pebble blends the best of what it means to be at home, on the road, and off-grid into something useful and magical. This is a collective effort. Our team is dedicated to making not just products, but a lifestyle that is truly sustainable. 

If the idea of building out the future sparks your imagination and intersects with your skills, we’d love to meet you.

Role Summary

Role: Director of Service

Location: Sunnyvale, CA.

Summary:

As the Director of Service Operations at Pebble, you will play a pivotal founding role in establishing and leading our Service Operations Organization. You will be responsible for developing and executing a comprehensive service strategy, building operational playbooks, managing warranty service operations, and leading a team of service technicians nationally. You will have the unique opportunity to build and scale the service organization, influencing and shaping the future of after-sales service and customer support at Pebble.

Responsibilities:

• Develop and execute a comprehensive service strategy aligned with Pebble's business objectives.
• Validate and enhance technical documentation and operational playbooks to ensure efficient service delivery.
• Collaborate within dealer development to establish the service network.
• Lead diagnostic processes with engineering teams to ensure timely issue resolution and product improvement.
• Manage warranty service operations, optimizing response times and customer satisfaction.
• Build and lead a team of service technicians, providing mentorship, training, and performance management.
• Oversee hiring and development of service personnel, ensuring a skilled and motivated workforce.
• Foster inter-team collaboration with Software (SW), Hardware, and Operations (Ops) teams to ensure seamless service delivery and continuous improvement of processes.

Qualifications:

• Bachelor's degree preferred.
• Minimum of 7 years of experience in service operations management, preferably within the electric vehicle industry.
• Proven track record of successfully leading and developing service teams.
• Strong technical expertise in electric vehicle systems is highly desirable.
• Ability to manage multiple priorities and develop a strong organization
• Excellent leadership and team building skills.

Benefits: 

Healthcare, Dental, Vision, 401k, Unlimited Paid Time Off