You haven't searched anything yet.
Concierge Specialist
Position Overview:
The Concierge Specialist plays an integral role in advancing the mission and vision of this company. Much of the role will focus on maintaining satisfaction for our customers, when they call in with issues. The Concierge Specialist will communicate with customers and liaise with internal departments to make sure that issues are addressed, managed and closed.
Essential Duties Include, But Not Limited To:
Key skills/experience:
The specific examples in each section are not intended to be all-inclusive, they represent the typical
elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; "at will" employment remains.
Responsibilities:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns.
- Analyze customer needs and recommend appropriate products or services.
- Conduct outbound calls to follow up with customers and ensure customer satisfaction.
- Perform data entry to update customer information accurately in the system.
- Upsell products or services to maximize sales opportunities.
- Resolve customer complaints or issues in a professional and timely manner.
- Maintain a high level of phone etiquette and professionalism during all customer interactions.
Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think critically.
- Proficient in data entry and navigating computer systems.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Sales experience is a plus.
- Bilingual in English and Spanish is a plus.
We offer competitive pay, comprehensive training, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative.
We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
Other job-related duties may be assigned and could require work outside of the duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; "at will" employment remains.
For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States
About the Company:
Pearl
Full Time
Wholesale
$31k-40k (estimate)
11/21/2023
05/10/2024
thepearlgroup.us
LOS ANGELES, CA
<25
2018
DANIEL KOLENITCHENK
<$5M
Wholesale
*** currently looking to take over restaurants in and around West Hollywood *** Founded in 2018, The Pearl Group is a hospitality company with German roots, specialized in nightlife operations and project development. With extensive experience in creating the most memorable nights out by being closest to new trends and never standing still, The Pearl Group brings European management style and attention to detail to the US entertainment industry. From market research, concept development and financing, all through to staff development, communication and franchising, the company executes and adv...ises on all aspects unique to each venue concept. The Pearl Group creates its own concepts, enters strategic relationships with creative leaders and also partners with select venue operators to improve existing businesses (advisory as well as execution).
More
Show less