Overview

Responsible for the successful overall coordination and direction of all activities of the Guest Room Attendants, Status Board / Dispatch and Administrative Clerks ensuring an exceptional standard of cleanliness is achieved and maintained in all guest rooms.

Pearl River Resort Associates are required, on a continual basis to

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

Responsibilities

• Inspects each assigned guest room, prior to occupancy, to ensure cleanliness and appearance, and quick turnover to the Front Desk.
• Maintaining records of rooms which received cleaning approval as well as rooms which required further cleaning and maintenance.
• Guides, supports and supervises Room Attendants and Dispatch and Administrative Clerks in the proper execution of their daily responsibilities.
• Provide direction to Guest Room Attendants for resolving quality assurance, issues, work methods, and safety issues.
• Monitors computer system, in order to track room vacancies, for cleaning and maintenance purposes.
• Takes responsibility for the security of a Pass Key during assigned shift, turning it in at the end of the shift to hotel housekeeping management.
• Maintains an adequate supply of linens, cleaning chemicals and amenity inventories, re-ordering and re-stocking when necessary.
• Maintains adequate staffing levels in the Housekeeping Department, by training, scheduling, evaluating, assisting with career development, promoting, disciplining as needed.
• Offer suggestions and recommendations, where appropriate, to improve productivity and cost-efficiency.
• Leads by setting a positive example to all Associates.
• Responsible for maintaining a consistent, regular attendance record.
• Document all lost and found items in the logged book and ensure items are placed in the lost and found box, money, jewelry and electronic should be turned into security immediately.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

SUPERVISORY RESPONSIBILITIES :

Directly supervises the daily activities of all Guest Room Attendants, Status Board / Dispatch Clerks and Administrative Clerks on assigned shift.

Indirectly supervises the activities of all Housemen assigned shift.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates;

planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING :

21 years of age or above

Gaming property Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

High School diploma or GED is required. Two (2) years supervisory hotel cleaning experience and / or Associate of Arts Degree or equivalent combination of education and experience preferred.

Six (6) months to one (1) year relative experience and / or training is preferred.

SPECIAL QUALIFICATIONS :

Must possess effective communication and organizational skills.

LANGUAGE SKILLS :

Ability to read and comprehend simple instructions and correspondence. Ability to write basic instructions and correspondence.

Ability to effectively present information in one-on-one and small group situations.

REASONING ABILITY :

Ability to apply commonsense reasoning to a variety of situations.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

Essential responsibilities include moderate to heavy physical ability such as lift or maneuver at least fifty (50) to seventy-five (75) pounds, and standing / walking 90% of the shift.

Push or pull the service carts of approximately seventy-five (75) to hundred (100) pounds to assigned areas.Work with computers approximately 10% of assigned shift.

Perform position responsibilities and / or essential functions on slippery or wet surfaces. Work with hazardous chemicals while wearing latex, vinyl, or rubber gloves.

Bending, stooping and stretching of arms may be required during assigned shift.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

When on the casino floor or other designated areas may be subjected to tobacco smoke.

Due to the unpredictable nature of the hospitality / entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.

Last updated : 2024-05-07