Description

At PEARCE SERVICES, we've got a career for you.

Full-time and Part-time opportunities 

Join the nation’s leading service provider for critical telecom and network infrastructure, renewable energy installations (solar and wind), EV charging stations, and large-scale power generation and batteries. With over 1,800 team members, operating out of 25 offices throughout the country and servicing over 50,000 unique locations nationwide, Pearce provides a comprehensive service experience to our customers by offering a wide range of telecom and renewable energy assets maintenance, repair, and repowering. Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. Learn more about Pearce Services at www.Pearce-Services.com and www.Pearce-Renewables.com

POSITION SUMMARY 

Pearce Services has an immediate need for a Program Administrator with telecommunications experience. The Program Administrator will support the back-office administrative, payroll, and billing teams by assisting with data entry, daily work report processing, payroll controls, and other critical duties as needed. The emphasis on quality control and work order management, working within multiple systems to establish and maintain efficient workflow. 

 DUTIES and RESPONSIBILITIES

• Understands the work order (WO) cycle for specific customers and programs. This includes having a strong knowledge of contracts and the overall workflow of jobs from receipt to cash. 
• Quality Control (QC) of incoming work orders for accuracy and completeness;
• Review/QC of Daily Work Reports or Timesheets;
• Assesses the impact of job-related costs on revenue and can update the WO accordingly;
• Assists in the updating of critical fields on the work order;
• Corresponds with the field to resolve any QC issues;
• Meets with Project Managers or Resource Managers to review work orders;
• Monitors e-mail traffic and updates work orders, including attaching documents;
• If applicable, close out tickets in the customer system, compliance documents, and final audit. 
• Participates in regular review of best practices for process improvement.
• Assists in expense management on the work order.
• Monitors reports and dashboards to prioritize work.
• Responsible for the follow-up of inactive work orders to make sure jobs get proper review and closeout.

QUALIFICATIONS and REQUIREMENTS

• Billing / Administration experience (preferred)
• Proficiency with Microsoft Office
• General technical proficiency
• Keyboard and 10-key proficiency
• Problem-solving skills
• Attention to detail
• Solid grammar and communication skills

WHAT WE OFFER

Join the nation’s leading independent services company that’s revolutionizing telecom and renewables service delivery. Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive benefits (medical, dental, vision, life insurance), PTO, and a company-matching 401(k) Retirement plan. Also provided are complete training, company vehicle, phone, laptop, tablet (if required for your role), and all necessary tools and safety equipment.

TO APPLY

For immediate consideration, please apply at the provided link and submit your most current resume.

Pearce Services believes in strength through diversity. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Pearce Services is a drug-free company. Employment is dependent on the successful completion of a background check, motor vehicle report (MVR), and pre-employment drug screen.