At Jacobs, we’re partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery (GID) teammates. By joining Jacobs, you’ll commit to supporting and engaging with these teams, as we work to build a company like no other.
1. Responsible for computer hardware support, maintenance and troubleshooting. PC network connectivity, computer installs, ticket resolution and end user application support.
2. Possesses and applies a broad knowledge of principles, practices, and procedures related to computer hardware support in an enterprise environment.
3. Support for smartphones and Wireless devices from installation, setup, and problem resolution.
Job Description:
• Can perform 2nd level support of desktop hardware in a Windows environment using TCP/IP connectivity.
• Must have a strong working knowledge of Microsoft software and system operating loads, problem ticket resolution and end user application support.
• Understands and effectively supports windows specific applications.
• Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives.
• Performs PC Adds/Moves/Changes
• Supports iPhones/Android devices and other approved communication devices (Cellular and Wireless) including, but not limited to, setup, server configuration, desk\laptop configuration, profiles, account connections, and troubleshooting.
• Coordinates and supports activities assigned by the Service Desk, Infrastructure Team, or other information systems groups.
• Provides updates, status, and completion information according to published procedures.
• Enters and completes work order and service call information via the Service Now tracking system.
• Maintains inventory of capital equipment and computer parts used in performing maintenance.
• Ability to travel to different locations.
• Able to process and close a minimum of 65 service tickets per month should that level be necessary.

Quals--
Qualifications:
• Knowledge of Windows 7/10 operating systems and MS Office up to Office 365 . A , MCSE, -N , and other related certifications are a plus.
• Knowledge of smartphones and other wireless devices such as tablets.
• Experience supporting AutoCAD, Revit, and ProjectWise a plus.