1 Field Services Analyst Job in Bellingham, WA
SORT BY
P
Field Services Analyst
$93k-119k (estimate)
Full Time | Ancillary Healthcare
2 Weeks Ago
PeaceHealth is Hiring a Field Services Analyst Near Bellingham, WA
DescriptionJob DescriptionPeaceHealth is seeking a Field Services Analyst for a Full Time, 1.00 FTE, Day position. The general salary range for this job opening at PeaceHealth is $30.22 – $45.32. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.
Position is responsible for supporting the day-to-day technology needs of our internal customers. Operating in a fast-paced, high-volume environment, position is responsible for delivering support services and solutions through the coordination of day-to-day priorities, technical assistance, and end-user education. Delivers the highest level of customer service and advanced technical troubleshooting skills to provide at the elbow support of telecommunications, network, and hardware. Position is assigned to a primary network with occasional travel to other PeaceHealth networks or facilities.
Position Details:
See how PeaceHealth is committed to
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.
PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.
Position is responsible for supporting the day-to-day technology needs of our internal customers. Operating in a fast-paced, high-volume environment, position is responsible for delivering support services and solutions through the coordination of day-to-day priorities, technical assistance, and end-user education. Delivers the highest level of customer service and advanced technical troubleshooting skills to provide at the elbow support of telecommunications, network, and hardware. Position is assigned to a primary network with occasional travel to other PeaceHealth networks or facilities.
Position Details:
- Assists with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Partners with engineering and senior/lead field services analysts to perform software updates and system or device upgrades.
- Provides at the elbow support of telecommunications, network, and hardware including monitoring various systems, ensuring optimal operating conditions and educating end-users on how to resolve various hardware and software problems.
- Analyzes, investigates, troubleshoots and responds to routine and non-routine Help Desk requests via phone calls, emails and ticketing system.
- Ensures follow through on issues by cataloguing day-to-day tracking and resolution of customer reported TSP incidents and service requests; working directly with caregivers and members of other teams to troubleshoot and resolve print, telephony and end user device-based incidents.
- Participates in the testing and support of standard and nonstandard end user caregiver hardware configuration.
- Provides technical guidance, mentoring and support to PeaceHealth caregivers and TSP partners.
- Utilizes Microsoft System Center Configuration Manager (SCCM); Active Directory, Avaya site administration and EPIC EMR for end user support.
- Assists analyst or TSP leads/client engineering involving software deployment and implementation of workstation-based applications.
- Adds, edits or otherwise maintains hardware inventory for designated workgroups in TSP standard inventory system.
- Maintains system documentation (includes departmental layouts, system software, troubleshoot/repair procedure, record adds and, etc.). Develops and maintains user and technical documentation for device support, configuration process for all TSP systems.
- Works with senior/lead/partner analysts to test peripheral and print technologies in PeaceHealth Epic EMR.
- Travels to other PeaceHealth locations to assist with setup, support or maintenance as needed. Participates in on-call rotation for after-hours support.
- Performs other duties as assigned.
- High School Diploma or GED required
- Minimum of 2 years experience in technical support, including troubleshooting desktop PC’s running MS Windows 10 or higher operating systems, printers, VOIP Phone, and other peripheral hardware, desktop software configuration in a networked client/server environment, and/or technical interface with Windows Server required.
- A Certification preferred.
- Strong Knowledge of MS Office and Backoffice client applications. (Required)
- Knowledge of local area networking. (Required)
- Strong customer service skills. (Required)
- Ability to work as part of a team in a collaborative manner. (Required)
- Strong verbal and written communication skills. (Required)
- Ability to manage priorities and complete assigned tasks according to established timelines and deadlines. (Required)
- Consistently operates computer and other office equipment.
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Sedentary work.
- Predominantly operates in an office environment.
- Ability to communicate and exchange accurate information.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
See how PeaceHealth is committed to
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.
PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ancillary Healthcare
SALARY
$93k-119k (estimate)
POST DATE
05/03/2024
EXPIRATION DATE
05/30/2024
WEBSITE
peacehealth.org
HEADQUARTERS
EUGENE, OR
SIZE
3,000 - 7,500
FOUNDED
1891
TYPE
NGO/NPO/NFP/Organization/Association
CEO
ROBERTA WADE
REVENUE
$500M - $1B
INDUSTRY
Ancillary Healthcare
Related Companies
About PeaceHealth
PeaceHealth is a not-for-profit healthcare organization that owns and operates hospitals, medical clinics and laboratories in the United States.
Show more
The following is the career advancement route for Field Services Analyst positions, which can be used as a reference in future career path planning. As a Field Services Analyst, it can be promoted into senior positions as a Field Service Supervisor I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Services Analyst. You can explore the career advancement for a Field Services Analyst below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
