Job Position: Systems Administrator

Reports to: Infrastructure Manager

Department: Information Technology

Classification: Exempt (Not Overtime Eligible)

PCI Group is the leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must. We have embarked on a Digital Transformation effort as it continues its focus on expanding its offerings in the marketplace. PCI Group is a 24x7, fast-paced company experiencing rapid growth and was recently received the distinction of the 50 fastest growing companies in Charlotte and the INC. Fortune 5000.

 Job Summary

A detail-oriented, analytical troubleshooter with 3-5 years of Systems Administrator professional experience in similar positions within a Microsoft on-premises and cloud architecture. The Systems Administrator will be responsible for PCI’s Infrastructure & Network needs as well as being responsible for implementing and managing all Infrastructure and Security services within our onsite NOC. As a member in our Infrastructure and Security teams you will build, and maintain critical solutions and technologies through implementation, and launch, working closely with peers in Software Engineering, Security, Compliance, Service Desk, and key business leaders across the Organization. 

Primary Responsibilities and Essential Functions 

• Deploying, maintaining, monitoring, and supporting Nutanix AHV & VMware virtualization platforms in a highly secure, Nutanix, Cisco, Fortinet, environment
• Troubleshooting & resolving complex technical issues.
• Participates in cross-functional projects, planning and architecture discussions and decisions.
• Documentation of policies, processes, procedures, and all key Infrastructure
• Respond to automated notifications of problem events and resolution of those issues.
• Lifecycle management and capacity planning for virtualization platforms
• Managing and configuring servers, firewalls, networks
• Maintaining, and testing a Disaster Recovery (DR) Infrastructure
• Security, monitor and mitigate the latest threats and discuss the organization’s security posture in detail with customers, partners, and relevant third parties.
• Participates in and supports PCI’s yearly Security Audits and Certification process working hand in hand with the Security Team as the hands-on expert and security project resource.
• Keep current on new technologies and training.
• Participate in 24x7 on-call support rotation.

Requirements 

• 1-2 years of Desktop Support
• 3-5 years Systems Support
• 1-2 years Virtualization (prefer Nutanix or VMware)
• M365/O365, Microsoft Azure, Microsoft Core Architecture, Operating Systems, plus a special focus on Microsoft Security across the board
• Proficiency in Active Directory, DNS, AZURE AD
• Operating System: Windows 10/11, Windows Server 2016, 2019, 2022
• Must be a customer service oriented highly productive individual who can work alone and in group settings with internal customers, business managers, consultants, and other IT staff.
• Excellent analytical, problem-solving skills, oral, and written communication skills
• Ability to work under pressure, reprioritize, and adjust to rapid changes in direction and deadlines while balancing multiple high priority projects with minimal supervision.
• Excellent organizational, team, project management skills

Preferred 

• Experience administrating servers, firewalls, networks, security software, etc.
• Top-level understanding of network segmentation – VLAN, user isolation, DMZ, RBAC, etc.
• Database and VM High Availability: SQL Always-On DB cluster, load balancers - maintenance
• Administer Disaster Recovery System: Veeam, Microsoft Recovery Services, SQL backup/restore, RTO, RPO, Veeam, Object First, or other similar services.
• Understanding of the NIST Framework in a working environment
• Experience with other security technologies, such as IDS/IPS, SIEM, and endpoint security.
• Nutanix AHV administration/engineering experience in an enterprise environment
• Data Encryption at rest and in motion
• MDM (Mobile Device Manager) or MAM (Mobile Application Manager)
• Bachelor's degree or equivalent in computer science, information technology or business information systems 

 Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 Regularly required to sit for long periods of time; frequent hearing and talking required. Extensive keyboarding. May be required to lift up to 40 lbs.

 Note: PCI Group retains the discretion to add to or change the duties of this position at any time.