CLIENT SUCCESS ASSISTANT MANAGER: St. Cloud, MN based role.Must reside in Central MN and have a reasonable commute to PCI's St. Cloud office due to in-office requirements.

CLIENT SUCCESS ASSISTANT MANAGER SUMMARY:

The Client Success Assistant Manager is responsible for overseeing the operations of market teams and will play a key day-to-day leadership role in ensuring a focus is placed on employee’s performance and development. They will act as a first point of contact for employees and will partner with leadership to ensure employee questions and concerns are being addressed timely and appropriately. They will lead and support various department projects and initiatives, as well as employee engagement activities. The Client Success Assistant Manager must be able to manage their workload and prioritize tasks while overseeing and supporting the efficient and effective operations of their direct reports. They will play a critical role in coordinating and streamlining processes, maintaining strong relationships with employees, and overseeing the execution of operational tasks.

WHO WE ARE:

PCI is one of the nation’s leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.

CLIENT SUCCESS ASSISTANT MANAGER RESPONSIBILITIES:

• Supervises, coaches, and mentors’ employees to improve knowledge and skills which includes gathering and tracking quality control trends and suggesting adjustments as needed.
• Writes and delivers performance evaluations and provide ongoing feedback regularly during 1:1’s and various employee meetings.
• Oversees the operations of market teams which includes providing leadership support and assistance based on employee and department needs.
• Participates in recruitment needs and other employee relations activities, such as disciplinary process, as needed.
• Partners with internal stakeholders to make recommendations for improvements based on the trends and needs within the department.
• Reports to leadership on a scheduled basis on activities and immediately on significant issues.

CLIENT SUCCESS ASSISTANT MANAGER QUALIFICATIONS:

Required

• High School Diploma or a minimum of 4 years equivalent experience.
• Minimum of 2 years’ experience in a supervisory role, leading other employees.
• Excellent organizational and time management skills to prioritize tasks and meet deadlines.
• Strong interpersonal and communication skills to collaborate effectively with cross-functional stakeholders.
• Strong attention to detail to ensure delivering high-quality results.
• Valid Driver’s License, vehicle, and insurance.

Preferred

• Previous experience in a call center environment.
• Background within customer service environments.

OFFICE LOCATION:

• 628 Roosevelt Road, St. Cloud, MN

CLIENT SUCCESS ASSISTANT MANAGER SCHEDULE/HOURS:

• Full-Time, 40 Hours/week
• Monday-Friday, 8:00am-5:00pm

CLIENT SUCCESS ASSISTANT MANAGER COMPENSATION:

• Pay Grade: S2
• Minimum - Midpoint: $61,500 - $76,875 per year
• Starting Pay Based on Experience

BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. To learn more about our benefits, click here.

Looking for some BENEFITS that are Above & Beyond?

• PCI will match 100% of your 401k deferrals up to 5%
• Annual Discretionary Bonus
• 8 Paid Holidays
• Tuition Reimbursement
• Student Loan Match Program
• Paid Maternity and Paternity Leave
• Paid Time Off (PTO)
• Donation Matching & Paid Volunteer Time

WHY WORK FOR PCI?

Work In A Positive and Diverse Environment:

• We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.

Make A Difference:

• At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.

Start Your Path To Success:

• We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.

EQUAL EMPLOYMENT OPPORTUNITY:

PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com.