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Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is a full-time position with various shifts available.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a timely and professional manner
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in guest relations or customer service preferred
- Knowledge of hotel management software systems is a plus
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving abilities
- Proficient in using phone systems and office equipment
- Bilingual or multilingual skills are highly desirable
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and dining at affiliated properties
If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Schedule:
Work setting:
Experience:
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Ability to Relocate:
Work Location: In person
Full Time | Part Time
Restaurants & Catering Services
$25k-32k (estimate)
05/19/2024
09/15/2024
shbarbecue.com
MARIANNA, FL
200 - 500
1989
ALLEN HARKINS
$50M - $200M
Restaurants & Catering Services
The following is the career advancement route for Night Auditor/Front Desk Clerk positions, which can be used as a reference in future career path planning. As a Night Auditor/Front Desk Clerk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Auditor/Front Desk Clerk. You can explore the career advancement for a Night Auditor/Front Desk Clerk below and select your interested title to get hiring information.