People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values.

It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. Tony Davis, President

Detailed Job Summary

• Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service.
• Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere.
• Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction.
• Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests.
• Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort.
• Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions.
• Greet guests in a professional manner, providing a warm and friendly arrival experience.
• Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction.
• Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations.
• Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations.
• Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information.
• Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction.
• Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy.
• Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience.
• Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions.
• Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions.

Our Benefits Include :

Comprehensive Health Insurance Medical, Dental, Vision, as well as Voluntary Benefits including Short Term / Long Term Disability and Supplemental Life Insurance

401K with Company Match

Employer Paid Life Insurance

Complimentary Employee Assistance Program

Paid Time Off to include Vacation, Personal, Sick, & Holidays

Discounted Hotel, Spa, Golf, Retail, and Food & Beverage

Tuition Reimbursement Program

PCH University & Professional Development Series

Associate Referral Program

Our Culture :

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence.

Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day.

The secret sauce to our successful recipe : Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

Last updated : 2024-03-06