Department: Clinical

Manager Title: Clinic Administrator

FLSA Status: Non Exempt

Job Summary: Provide quality patient care that is consistent with the mission of PCC organization. Provide leadership support for the clinical staff.

Essential Duties and Responsibilities:

• Obtains vital signs and performs routine functions to prepare patients for examinations or procedures.
• Assists providers with treatments and procedures as directed.
• Assesses the patients condition and utilizes teach back method to provide necessary patient education.
• Assesses walk-in patients as well as other RN driven visits.
• Performs and documents basic patient history, treatments, and administered medications appropriately in EMR.
• Administers prescribed medications and treatments as directed by the provider following PCC policies and procedures.
• Accurately documents in EMR and reports to the provider any pertinent information regarding patients condition and care.
• Reviews patients records and other pertinent information. Takes appropriate action as required.
• Triages emergency and non-emergency phone calls providing appropriate direction. Documents in EMR according to PCC established protocols.
• Directs patient flow. Assists other staff in need of assistance, to maintain patient flow.
• Keeps providers informed of changes in assignments or patient flow that will affect working conditions.
• Performs laboratory and diagnostic tests as ordered by the provider.
• Cooperates with other health care personnel to coordinate patient care and establish mutual goals.
• Notifies patient by telephone, certified mail, or via PCC patient portal of any abnormal test results as directed by provider.
• Assists clinical staff with the orientation of new RN staff. Assesses educational needs of clinical staff, provides additional training as needed.
• Initiates and pursues own plan for continued professional growth.
• Maintains patient confidentiality.
• Complies with PCC policies, procedures, and safety practices.
• Maintains a neat and orderly clinic work area.
• Complies with PCC customer service guidelines and protocols.
• Coordinates and evaluates daily operations to ensure the delivery of quality patient care and the effective and efficient management of the clinic under the direction of the Clinic Administrator.
• Plans for long and short-term provisions of supplies and equipment to meet patient needs.
• Develops work schedules, monitors daily staffing needs and assignments.
• Responds to physician and patient complaints in collaboration with site leadership
• Monitors and evaluates patient care by observing and guiding staff performance according to clinic standards of care and practice, policies and procedures.
• Maintains nurse driven protocols and standing medical orders in collaboration with leadership
• Supports RN development activities through active participation with nursing staff in the identification of learning needs during new employee orientation, training and continuing education.
• Drive continual quality improvement through participation in organizational quality improvement efforts that may include but are not limited to patient satisfaction, clinical and operational quality improvement initiatives.
• Functions as a team lead as assigned. Team Lead duties include:
  • Assists and coordinates with interdisciplinary team leads to maintain patient flow.
  • Monitors all RN team desk tops. Monitors work load of the Team Nurse, assists Team Nurse with duties as needed.
  • Functions as a resource for all clinical and non-clinical support staff.
  • Assigns lunches and lunchtime coverage to RN staff.
  • Delegates work assignments as needed (i.e. nurse visits).
  • Reviews tracking and reporting of RN driven visits
  • Performs other duties as assigned.

Experience/Training:

• Graduate of an accredited school of nursing.
• Constantly communicates with patients, families, and other healthcare providers. Must be able to exchange accurate information in these situations.
• 2 3 years clinical experience preferred.
• 2 - 3 years EMR experience preferred.

Certifications/Licenses:

• Current and valid State of Illinois nurses license.
• Current and valid CPR card.

Physical Demands:

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the clinic site 50% of the time.
• Constantly operates a computer, computer printer, copy machine, and telephone.
• Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
• Ability to move as needed to perform necessary nursing skills such as wound care, injections, and other procedures.
• Must be able to transport from one site to another.
• Must be able to cover other shifts as necessary.

Language Skills:

• Ability to read and write proficiently using the English language.