At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. Job Description Summary: The Experience Design organization at PayPal is chartered with improving our end-to-end customer experiences, building the muscle of being customer centric and thinking end-to-end to deliver amazing experiences. The Product Manager will be responsible to ensure our products are inclusive, and are reflective of our growing global member base. As a Product Manager, you will guide a multi-year, global initiative to improve product inclusion & representation in our experiences. You will work closely with our research, product, design, data and engineering teams and develop policies, frameworks, and workflows that are proactive and effective at scale. Job Description: The Experience Design organization at PayPal is chartered with improving our end-to-end customer experiences, building the muscle of being customer centric and thinking end-to-end to deliver amazing experiences. The Product Manager will be responsible to ensure our products are inclusive, and are reflective of our growing global member base. As a Product Manager, you will guide a multi-year, global initiative to improve product inclusion & representation in our experiences. You will work closely with our research, product, design, data and engineering teams and develop policies, frameworks, and workflows that are proactive and effective at scale. What success looks like Lead design and implementation of a holistic, end-to-end Customer Insights Lifecycle program to activate the enterprise to react to and solve customer pain points in near real-time. Synthesize customer feedback across multiple channels and teams to create a single source of intake for product, marketing, and policy teams to prioritize roadmaps. Develop and scale capabilities to triage and prioritize customer feedback, assess customer impact, and evaluate root cause to ensure our top customer issues are addressed quickly and effectively. Define data and predictive analytics requirements to measure the impact of customer outcomes and KPIs for all product, policy, and marketing implementations. Partner with VOC and Product Analytics leaders to implement and drive constant measurement towards customer outcomes. Leverage and connect tools and automation across customer intake and engineering teams to develop a consistent flow of feedback, status updates, and measurement of impact. Help product teams connect, collaborate and coordinate their efforts related to inclusion in the consumer experience Prioritize and advocate for an inclusive and representative customer experience. Lead diverse cross-functional teams and drive towards shared goals Serve as a thought partner in helping develop overall inclusion program efforts and identify emerging issues and trends to inform decision-making. Key Competencies and Mindset: Inclusive Customer Centric: You are customer focused. You are an expert in customer discovery, problem identification and solutioning. You can understand customer needs, context, market context and existing solutions to drive innovative customer solutions. You can distill customer insights and identify business opportunities. Outcome Focused: You solve for customer outcomes while delivering business results. You can iterate on products to improve customer outcomes and results. You can do so by leveraging multiple data inputs – both qualitative and quantitative to validate hypothesis and help teams get to the right insights. Influence without authority: You are great at communicating in a way to inspire teams. You build and inspire highly effective cross-functional and enterprise teams. You can influence teams without direct authority. You can lead teams to deliver customer-focused products that move PayPal and its customers forward. You are comfortable working in a consulting capacity as well as running a product directly. Growth mindset: You are growth minded and continuously learning. Learning from customer, market, about the product, about PM skills, leadership skills and everything that is required to make you a stellar product leader. Servant leadership: You approach your work with a mindset of service. Serving our customers, teams, and those around you to help set them up for success. Qualifications: 10 years of experience in Product management, Program management, or Product Operations Proved track record in product craftsmanship Able to clearly articulate the 'why's' of Inclusion at any organization and has a nuanced understanding of, and ability to traverse, power dynamics and provide advocacy for inclusion. Proven expertise in inclusion and a demonstrative history in inclusion strategy or program execution in a digital, consumer-facing product Display a deep understanding and empathy for our customers with a relentless focus on solving pain points. Ability to gain context about any new product area quickly, apply best practices and enable teams to build better practices Ability to work in ambiguous situations. Experience in navigating complex organizations Excellent interpersonal, collaboration and negotiation skills to gain trust Demonstrate high energy/creativity and entrepreneurial skills. Strong problem-solving, conflict resolution, influencing and decision-making skills Additional Job Description: Subsidiary: PayPal Travel Percent: 0 Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: Click Here to learn more about our culture and community. PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Any general requests for consideration of your skills, please Join Our Talent Community. At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. 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