At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job Description Summary: What you need to know about the role- We have an immediate need for a software engineer with experience in the payments’ ecosystem. You will be responsible for quickly and accurately triaging reported production issues. You will partner with our customer, merchant agents, engineering colleagues and PayPal partners to bring rapid resolution to production issues and restore customer functionality. This role includes a week-long on-call shift once per month to ensure 24x7 support. . Meet our team - Payments Engineering Data Excellence is a 24x7 dedicated triage and live-support team responsible for over 1 billion transactions per month supporting PayPal, Braintree, Venmo and over 70 external ecosystem partners. This team triages over 300 issues per month ensuring that the proper team is engaged for service restoration. We operate the world's best payments platform supporting bank, card, rewards, and PayPal balance transactions utilizing an extensive worldwide network of external real-time payment processing partners. Job Description: Your way to impact - Every day we come to work looking to develop innovative solutions that deliver high customer value on a scale. If you are excited about solving hard problems for our customers, working with a passionate and dedicated engineering team, and are focused on constant improvement as an engineer then please apply! Your day to day - You will be responsible for quickly and accurately triaging reported production issues. You will partner with our customer, merchant agents, engineering colleagues and PayPal partners to bring rapid resolution to production issues and restore customer functionality. This role includes a week-long on-call shift once per month to ensure 24x7 support. What do you need to bring- Development experience in Java, C , APIs, Services Ability to design, code and test tools to support the Live Ops/Support function Collaboration experience with engineers, managers, and operations teams Ability to drive communication with external partners, processors, and vendors Analysis of existing monitoring and alerting for completeness and accuracy Serve as an escalation point for production issues Ability to drive issues to resolution Willingness to share on-call responsibilities Experience with ticketing software such as ServiceNow and Jira Payments or financial industry experience **We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Additional Job Description: Subsidiary: PayPal Travel Percent: 0 - PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $72700 to $176000 Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: Click Here to learn more about our culture and community. PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated. At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. 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