At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. Job Description Summary: The Chief of Staff will extend the reach of Design Leadership by owning special projects end-to-end. Job Description: Job Title: Director, Experience Design – Chief of Staff Meet the Team: Reporting into the Chief Design Officer, the Director, Experience Design – Chief of Staff partners with the CDO to drive processes and programs that create connection to the holistic design strategy for PayPal. We’re looking for a highly driven, self-motivated individual to work directly with our Chief Design Officer and her leadership team to drive key strategic initiatives and outcomes across the Experience Design organization. Your Way to Impact: The Chief of Staff will extend the reach of Design Leadership by owning special projects end-to-end. This role is a key enabler of the design strategy and is the connection point between the enterprise planning team, embedded segment business operations teams, design operations, and the finance organization. The individual in this role will collaborate with the CDO and her staff to continue to evolve our strategy and will partner in articulating the unified outcomes needed for the teams. The Chief of Staff (CoS) will have an immediate impact on the leadership team’s productivity, streamlining strategic initiatives, overseeing executive program management, and communicating objectives within the Design Team and between departments across the company. Your Day to Day: Identify and take on ad-hoc strategic projects; drive and monitor OKRs and closing the gaps in business and operations. Develop a strategy and execute on how the Design team connects and creates transparency across the team, including things like Design All Hands. Work with the CDO to identify the highest priority workstreams and help to identify who should lead the workstream, creating consistency in the way we track progress across workstreams. Drive alignment around setting strategy, forming a plan with clear goals and asks, and executing and monitoring progress. Build a thorough understanding of design, ops, and strategic needs of the company. Based on this, drive the priorities of the Experience Design Leadership Team through weekly meetings, shaping offsites, and identifying opportunities to increase leadership team effectiveness. Communicate priorities, activities, and results to the larger organization, while ensuring deliverables are met. Have a strong pulse and feedback loop on organizational needs. Help facilitate internal communications, both within the Experience Design org and the broader PayPal organization. Collaborate effectively with cross-departmental executives and staff to execute on key deliverables, initiatives, or to drive alignment across teams and business units. Participate in the development and synthesis of organizational strategy to achieve OKRs/metrics; assist in creating and evolving mission-vision-strategy-goals of the XD organization. Evangelize alignment, adoption, and commitment to design direction and strategy; ensure that planning and execution are tied to business and design strategy. Lead the development of presentations for design reviews and employee meetings. Orchestrate communication streams across various leaders, ensuring the leadership team appears as “one unified voice” to the organization. Bring in external POV on business matters / business practices. Develop a network of business peers on behalf of the leadership team. Link cross-functional teams together to operate with a one-team mentality. Orchestrate forums /cadences / practices to ensure leadership team is aligned on business matters; provides frameworks and tools across peer leaders to ensure organizational issues and risks are swiftly and openly addressed. Measure health of Experience Design organization and drive improvement plans to achieve targeted metrics. What You Need to Bring: A successful candidate should have at least 8-10 years of experience supporting large design organizations in a COS, executive admin, design ops, or strategic support role. High attention to detail, even under urgent or high-pressure circumstances. Ability to be a change agent in a dynamic environment. Good understanding of design process and design disciplines. Candidates should be entrepreneurial, with high tolerance for ambiguity and complexity, and efficient with limited resources. A good sounding board for others, with low ego, and ability to anticipate the needs of a busy executive and their direct staff. Finance or FinTech experience is a plus. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Additional Job Description: PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this position may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $118,700 to $287,100. Subsidiary: PayPal Travel Percent: 0 Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: Click Here to learn more about our culture and community. PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Any general requests for consideration of your skills, please Join Our Talent Community. At PayPal we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account: Provide full legal First Name/Family Name – this is important for us to ensure our future hires have the right system set up. Please Capitalize first letter of your First and Last Name. Please avoid using fully capitalized text for your First and/or Last Name. NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID. Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience.