Payne Air Conditioning is hiring for an Inside Sales and Support Representative to coordinate the scheduling of our Outside Sales Team. We’re looking for a personable yet highly professional person that can provide a world-class customer service experience.

Responsibilities:

• Answer incoming calls from our customers and schedule appointments for services
• Contacting customers to confirm upcoming appointments
• Answering customer questions regarding products and services
• Use strong communication skills to communicate/empathize with customers
• Send monthly service reminder cards to existing customers

Qualifications:

• Professional phone demeanor and skilled at scheduling appointments
• Ability to multitask
• Computer proficient and have a general understanding of customer management software
• Enjoy working in a fast-paced environment while maintaining a positive, professional attitude
• Dependable team member

Benefits:

• Health, Dental & Vision Insurance
• 401K Plan with Employer Match
• Vacation & Holiday Pay
• Standard Work Week: Monday thru Friday 7:30am to 4:30pmBenefits offered:
• Paid time off
• Parental leave
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Retirement benefits or accounts
• Employee discounts
• Workplace perks such as food/coffee and flexible work schedules

Job Type: Full-time

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 3 years (Preferred)

Work Location: In person