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Description
Full Job Description
https://calendly.com/jennifer-rossi/45-min-interview
About Us:
Payer Matrix is an advocacy service focused on assisting patients in accessing manufacturer programs for specialty medications, creating critical savings for companies and their employees.
Position Summary: The Care Coordinator is responsible for customer service and case coordination. This position will help plan members access financial assistance programs. The RCC will follow up with members, pharmacies, health care providers and/or financial assistance programs to confirm shipment/receipt of drug. From time to time, the RCC will be in contact with PBMs and Payers (Funds, Plan Sponsors, Insurers) to gather information and assist plan members.
Key Responsibilities:
- Ensure that plan members meet plan eligibility requirements
- Act as primary point of contact for plan members
- Serve as plan member advocate and enhance the collaborative relationship between the plan member, health care provider, and patient assistance program representatives
- Document/record all interactions with members, health care providers, pharmacies, and financial assistance entities in the Customer Relationship Manager software (“CRM”) in a timely manner
- Provide exceptional customer service to internal and external customers; resolve any customer requests in a timely and accurate manner; escalates complaints accordingly
- Review pending activities/events and specific customer requests to ensure excellent customer service and customer experience
- Demonstrate proficiency and full understanding of the Company plan member database including data elements, definition of case statuses and outcomes, case documentation requirements and the importance of meeting company metrics
- Research and identify available financial assistance programs for specialty drugs that are prescribed for active members
- Coordinate access to patient assistance programs; provide assistance to plan members and physician staff to complete all necessary financial assistance program forms and applications in a timely manner
Job Type: Full-time
Benefits:
Schedule:
Requirements
Minimum Requirements:
Full Time
Business Services
$57k-75k (estimate)
02/04/2023
03/14/2024
payermatrix.com
SHARON HILL, PA
<25
2016
Private
HEATHER SCHIAPPACASSE
<$5M
Business Services
The job skills required for Care Coordinator include Customer Service, Health Care, Planning, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Care Coordinator positions, which can be used as a reference in future career path planning. As a Care Coordinator, it can be promoted into senior positions as a Behavior Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Care Coordinator. You can explore the career advancement for a Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Care Coordinator job description and responsibilities
A care coordinator helps track the patient’s health and plans the daycare.
02/25/2022: Manchester, NH
They also work collaboratively with other healthcare providers to enhance high-quality care for the patients.
02/18/2022: Hialeah, FL
The care coordinator also connects with the patient's family regularly to update them on the patient's progress.
02/19/2022: San Jose, CA
Some care coordinators may also require to be on-call regularly for medical emergencies sometimes too.
02/19/2022: Trenton, NJ
They monitor and coordinate patients' treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress.
01/30/2022: Manchester, NH
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