Description

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

Requirements

As a CURV Point of Sale Client Activation Specialist at Payarc, you will be a key player in ensuring seamless operations and exceptional service for our customers utilizing the CURV Point of Sale system. Your role requires an elevated skill set and specialized knowledge in CURV software and hardware support. Collaborating closely with various teams, you'll excel in a fast-paced environment, providing expert assistance and driving success with CURV.

Responsibilities & Duties: 

• Manage workload processes by prioritizing tasks within the scope of assigned work, ensuring all support tasks are addressed promptly and accurately.
• Provide expert support for CURV Point of Sale software and hardware, ensuring smooth operations and resolving technical issues promptly and effectively. 
• Configure and troubleshoot CURV hardware components, such as terminals and peripherals, to ensure optimal performance and functionality. 
• Conduct in-depth analysis and diagnosis of CURV software issues, identifying root causes and implementing solutions to maintain operational efficiency. 
• Advise and collaborate with internal teams to escalate and resolve complex CURV-related issues, providing timely updates and resolutions to customers. 
• Schedule & Conduct Installations of CURV Point of Sale system at customer locations, ensuring proper setup and configuration according to specifications. 
• Conduct and manage the virtual training sessions with customers to familiarize them with CURV Point of Sale functionalities and features. 
• Managing client account to ensure seamless processing with the CURV Point of Sale system, monitoring transactions and addressing any issues or discrepancies promptly. 
• Stay updated on the latest developments and updates in CURV technology, providing insights and recommendations for continuous improvement. 
• Document support interactions, issues, and resolutions in detail, maintaining accurate records and contributing to knowledge base development.
• Manage Client Activation Life Cycle in order to execute white glove service for every merchant.

Skills/Competencies: 

• Proficiency in troubleshooting technical issues, including hardware configurations, software functionalities, and system integrations. 
• Experience in point-of-sale environments, with a strong understanding of point of sale systems and operations. 
• Strong problem-solving abilities, with the capacity to analyze complex issues and implement effective solutions. 
• Exceptional communication and interpersonal skills, with the ability to convey technical information clearly and concisely to customers and internal teams. 
• Detail-oriented and organized, with a focus on accuracy and efficiency in all tasks related to CURV support.
• Ability to independently manage workload. 

Qualifications / Experience Required: 

• Written and verbal proficiency in both English and Spanish, with the ability to communicate effectively with diverse clientele. 
• Previous experience in a technical support role or point of sale environment, with a minimum of 2 years of relevant experience. 
• Bachelor's degree in a related field preferred.
• Food service industry experience preferred.