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This is an entry-level position with opportunity for growth! It is best suited for a people-person
who loves dogs. Overall, it requires excellent written and verbal communication skills, sales
skills, precise attention to detail, organization, and the ability to multitask in a fast-paced
environment.
Our Front Desk/Client Service Associate is the welcoming face of DOG CAMP providing
exceptional client care and service. The position plays a crucial role in creating a positive,
friendly, warm, as well as professional environment for both pet parents and their pet
companions. This position is fast-paced and requires a diverse skill set including customer
service, communications, pet handling, sales, office operations, as well as some kennel
operations.
QUALIFICATIONS:
Degree or some college, preferred
Must love dogs and have or be willing to quickly learn basic knowledge of pet care and
handling.
One year of front-line customer service experience (sales, serving, or front desk)
Previous administrative or office experience
Ability to multitask with ease and efficiency
Great time management and organizational skills
Excellent verbal and written communication skills required
Basic computer skills and scheduling software
Great attention to detail and accuracy
Self-motivated, independent worker
Proven ability to follow instructions and learn new skills
Ability to work in a team environment
Demonstrated flexibility and proven coping skills
DUTIES/RESPONSIBILITIES
Client Reception: Provide impeccable customer service. You will ensure that each
customer and Camper is courteously greeted in a timely, warm and friendly manner
always mindful of our mission to develop and maintain strong relationships; Greet
clients and Campers by name.
Reservations/Scheduling: Schedule grooming and pet assessment appointments, make
daycare and boarding reservations; Ensure accurate and efficient booking; Manage
waitlist
Upselling: Have full knowledge of all Dog Camp services offered and upsell enrichment
and add-ons when making reservations.
Client Inquiries: Answer phone calls, texts, emails and online inquiries addressing all
client inquiries, providing information, guidance, and assistance as needed.
Check-Ins and Check-Outs: Utilizing our software (Gingr), facilitate smooth check-in and
check-out process for parents, and Campers. Ensuring all necessary information is
collected and recorded with precision and accuracy at check-in and all is properly
accounted for at check-out.
Payment Processing: Handle payments, invoices, and billing inquiries accurately and
with professional diplomacy.
Pet Records: Obtain, maintain and update pet records and client information.
Client Communication: Effectively communicate appointment reminders and updates;
Respond promptly and troubleshoot any customer relations issues.
Client Review Responses: Respond to client feedback and reviews in a timely, gracious,
and courteous manner.
Office Operations: Answer phone calls and texts; Retrieve and address voicemail
messages; Read and answer emails; Manage inventory; Print run cards, grooming
sheets, med sheets, etc; Maintain employee records; Update office calendar; Keep
office operatings running smoothly and efficiently
Office Maintenance: Ensure the reception area, restroom, and break rooms are
impeccably clean, orderly, appropriately stocked, and free of odor.
Kennel Operations: Monitor inventories, notifying manger when supplies are low;
Ensure supplies are restocked; Receive and unpack all Amazon deliveries; Complete
Kennel “set ups”; List and communicate tasks and needed repairs to handyman; Assist
with occasional special events, meetings, etc.
Team Collaboration: Collaborate with other team members to ensure a seamless and
efficient workflow; Interact and communicate closely with staff to ensure client and pet
needs and concerns are understood & addressed.
Pet Handling: Occasionally assist with handling and managing pets as needed.
Full Time
Print & Book Publishing
$41k-48k (estimate)
05/14/2024
07/13/2024
pawsitivethoughts.com
HALF MOON BAY, CA
100 - 200
Private
CARLOS GARCIA
$10M - $50M
Print & Book Publishing
The following is the career advancement route for Receptionist positions, which can be used as a reference in future career path planning. As a Receptionist, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Receptionist. You can explore the career advancement for a Receptionist below and select your interested title to get hiring information.