JOB DESCRIPTION ● Respond to all new mitigation losses - water, mold, fire, contents, cleaning, and trauma jobs
● Perform initial call to new customers to gather appropriate information
● Conduct initial inspections for all jobs you are assigned to and produce the appropriate scope of work
● Scoping for all water, mold, fire, contents, cleaning, and when needed, trauma jobs
● Perform Matterport documentation and upload to the cloud
● Use platforms depending on assignment such as MICA, Contents Track, KnowHow, etc…
● Obtain signatures on all necessary documentation (work auths, lead booklets, contents disposal, hold harmless forms, etc…)
● Determine the need for additional labor, subcontractor use, and/or contents packout on the job
● Coordinate subcontractors and/or vendors on site with specifics of structural demolition, electrical work, plumbing work, hazardous testing work, asbestos/lead abatement, dumpsters, pods, temporary services such as toilets, wash stations, and electric as well as specialty services such as art conservation
● Produce preliminary and final estimates in both Xactimate and Symbility estimating platforms
● Present estimates to sell jobs and obtain necessary down payments
● Coordinate technicians to respond to all losses to secure the property and begin mitigation tasks
● Ensure mitigation work is being done to our Paul Davis standard and communication with the customer is had on a regular basis. This includes frequent site visits and communication with the technicians onsite
● Review and confirm all MICA reports are up to date and data is filled in accurately and completely
● Be the primary contact for all customers to reach out to with any questions, concerns, for scheduling, or any other pertinent information regarding the job
● Responsible for final collections of any balance due for work completed
● Utilize RMS project management software to maintain records for the job, time frames, job statuses, all notes, photos, upload of estimates, invoicing, and program compliance
● Play an active role in training all technicians in the standard and quality of work we expect while including the proper use of your IICRC certifications/knowledge and the training systems PDR has in place.
● Utilize RMS for documentation and communication (work auths, completion certificates, photos, reports, etc…)
● Participate in ongoing on the job training and any formal training provided by the company
● Be readily available for emergency service work as part of the on-call rotation and in special cases when not on-call and/or when a large loss dictates an “all hands on deck” approach
● Participate in an on-call rotation for after hours phone calls, technician response, direction, and supervision
● Arrive promptly each morning on time and ready to get to work
● Participate in regular meetings with department General Managers
● Hold morning meetings with technicians and other project managers to set the schedule for the day
● Attend company safety meetings along with trainings and toolbox talks
REQUIREMENTS
● Valid driver’s license
● High school diploma
● Clean driving record
● Must be able to pass a federal background check (no felonies or misdemeanors)
● Must be able to pass a random drug test
● 4 years restoration experience in structural and contents water mitigation (preferred)
● 1 year project management experience (preferred)
● IICRC Certifications (required): WRT/ASD, AMRT, FSRT, OCT
● IICRC Certifications (preferred): TCST, CDS, CPT
SALARY RANGE $45k - $55k
BENEFITS
● Paid time off
● Paid holidays
● Medical, Dental, and Vision Insurance
● Short term disability
● 401k retirement plan
● Company vehicle to use during work
● Company phone
● Bonuses
● Opportunity for growth
Please apply if you think you have what it takes to serve others and deliver world-class service when others need it the most. We are looking forward to discussing this opportunity with you! We support and hire Veterans and we are an Equal Opportunity Employer!