4 Call Center Agent Jobs in Bowie, MD
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Patuxent Nursery / Garden Goods Direct is Hiring a Call Center Agent Near Bowie, MD
Job description
Our Online Garden Center, Garden Goods Direct is looking for a Customer Call Center Associate. We are looking for a friendly, inquisitive professional who will work in our busy call-center environment. This person will be responsible for responding in a timely fashion to customer inquiries regarding order status, inventory, payments and problem resolution. We sell plants online so the knowledge and love of all things plants would be a big bonus but not a deal breaker. What we are really looking for is someone who will learn and grow with us as we become the Nation's Best Online Garden Center.
Requirements and skills
Previous experience in a customer support role helpful
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively
Call Center Representative responsibilities include:
Managing inbound and outbound calls and emails in a timely manner
Identifying customers’ needs, clarify information, research every issue and providing solutions
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Bowie, MD 20716: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of experience do you have in the plant nursery business?
Education:
- High school or equivalent (Required)
Experience:
- Customer Support & Client Services Occupations: 3 years (Required)
Work Location: In person
Job Summary
Full Time | Part Time
$39k-50k (estimate)
08/09/2023
05/17/2024
The job skills required for Call Center Agent include Call Center, Customer Support, Verbal Communication, Planning, Active Listening, Adaptability, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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