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Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
The Support Specialist will properly responds to incoming customer requests via phone and email to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Training for this position will be onsite in Denton, TX. Role can then be hybrid following completion of training.
Essential Functions
Major Duties:
Respond to incoming customer requests via phone and/or email.
Troubleshoot and resolve customer issues in a timely manner.
Maintain technical expertise and proficiency with all related and relevant software and computer systems.
Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
Communicate professionally and effectively with customers for follow-up when required.
Follow established department processes and procedure.
Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
Perform other duties as assigned.
Critical Competencies:
Customer Engagement: Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions.
Flexibility: Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.
Communication: Actively listens and communicates clearly and effectively both verbally and non-verbally. Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.
Self-Management: Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.
Action Orientation: Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm.
Interpersonal Effectiveness: Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations.
Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.
Minimum Qualifications:
High School Diploma or equivalent
Strong customer service orientation
Requires excellent verbal communication skills
Requires a consistent, positive attitude and respect for high quality standards
Excellent computer skills
Requires the ability to make quick, sound judgments when answering questions
Excellent multi-tasking skills
Committed to being a team player
Requires the ability to recall numerous guidelines and procedures
Excellent organizational skills
Ability to absorb new ideas and concepts quickly
Strong analytical and problem-solving abilities
Preferred Qualifications:
Associate's Degree
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -
multi-tasks, prioritizes and meets deadlines in timely manner
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines
Actively volunteers for various projects, tasks and event committees
Hours: Monday - Friday; mornings or afternoon shifts available
Starting compensation: $17/hr Benefits
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program (Tuition Reimbursement).
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
EOE, including disability/vets.
Full Time
$55k-69k (estimate)
01/05/2024
06/19/2024
pattersonrealestate.com
ALEXANDRIA, VA
100 - 200
2019
$10M - $50M
The Patterson Group is one of the most trusted residential real estate teams in Northern Virginia, providing 30 years experience and lifetimes of local knowledge. Nationally recognized as one of the top-producing real estate teams in the country. The Patterson Group presents a luxury real estate experience at every price point, offering integrity, loyalty, discretion, professionalism, and a quick response time, as well as local contacts and a team of seasoned professionals ready to assist you with all of your real estate needs.
The job skills required for Support Specialist include Customer Service, Problem Solving, Written Communication, Communicates Effectively, Verbal Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.