Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Sales Support Coordinator is responsible for finalizing all customer returns of Patterson Animal Health Products to make sure the return is compliant with company policy. This person will process the credit and debit memos within the region, track and report on reasons for the credits and returns. Additionally, incumbent acts as a liaison and a source of information for key stakeholders, including but not limited to customers, operations, sales, and leadership teams.

Responsibilities:

• Accurately process and finalize returns, credits, and customer rebills according to company policy.

• Process Credit and Debit Memos ensuring costs and pricing are applied correctly.

• Track the reasons for each return and credit memo.

• Report to management the reasons for the returns and credit memos on a monthly basis.

• Verify and inspect all forms, reports and records relating to product returns.

• Inspect and reconcile quantities returned with that of the returns. forms and documents.

• Ensure customer satisfaction through handling of product returns and exchanges.

• Maintain and manage a database of all product returns and exchanges.

• Adhere to and comply with corporate standards and procedures in handling returns.

• Assists sales representatives and leadership with reporting needs.

• Serves as a reliable source of information for customers and field team.

• Supplements customer contact in absence of a Territory Manager

• Works in conjunction with both Operations Manager and sales management to enable strong cross-functional processes.

• Prepares quotes, proposals, and ensures the full execution of contracts.

• Maintains accurate customer and order logs, records, and files.

• Tracks customer accounts and manages order fulfillment process.

• Tracks customer rebates and requests credit on accounts or payment by checks.

• Performs other duties as assigned.

Required Qualifications

• High school diploma or equivalent; and minimum of two (2) years experience in customer service and/or sales support position

• Observable strong verbal and written communication skills.

• Proven interpersonal and customer service skills.

• Ability to remain organized and deliver accurate results in a work environment with rapidly shifting priorities.

• Strong analytical skills

• Demonstrated knowledge of Microsoft Office Suite

Preferred Qualifications

• Bachelor’s degree in Agriculture or Business-related field

#LIONSITE

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program (Tuition Reimbursement).

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.

EEO Statement

EOE, including disability/vets.

We are Patterson. We welcome you.