Responsibilities:
- Provide excellent customer service by greeting customers, listening to their concerns, and addressing their needs
- Communicate with customers to understand their vehicle issues and accurately document them
- Utilize auto service management software to create and transmit work orders to the technicians
- Estimate the cost of repairs and provide accurate quotes to customers
- Suspend and resume work orders as needed based on customer approval or additional repairs
- Coordinate with the technicians to ensure timely completion of repairs
- Provide regular updates to customers on the status of their vehicles
- Assist customers with sales inquiries and upsell additional services as appropriate
- Handle cash transactions and maintain accurate records of payments received

Skills:
- Strong mechanical knowledge and understanding of automotive systems
- Experience in service writing or a similar role in the automotive industry
- Ability to accurately estimate repair costs and provide quotes to customers
- Knowledge of diesel engine repair is a plus
- Excellent communication skills, both verbal and written, with the ability to explain technical information to non-technical customers
- Proficient in using auto service management software for creating work orders and transmitting them to technicians
- Strong sales skills with the ability to upsell services and products
- Cash handling experience with attention to detail in maintaining accurate records

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements. The employer reserves the right to modify, add, or remove job duties as necessary.

Please submit your application along with your resume highlighting your relevant experience. We look forward to reviewing your application!

Job Type: Full-time

Pay: $65,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• Day shift

Experience:

• Automotive service: 3 years (Required)

Work Location: In person