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The Support Specialist - Veterinary properly responds to incoming customer requests, via phone, email, and / or chat session, to ensure the customer's questions are answered in a timely manner.
This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
This job has remote opportunities available!
Major Duties :
Respond to incoming customer requests via phone, email and / or chat sessions.
Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet / Intranet to aid in problem resolution.
Maintain technical expertise and proficiency with all related and relevant software and computer systems.
Communicate professionally and effectively with customers for follow-up when required.
Maintain relevant skills and credits via internal support continuing training courses.
Follow established department processes and procedure.
Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
Perform other duties as assigned.
Minimum Qualifications :
High School Diploma or equivalent
Strong customer service orientation
Requires excellent verbal communication skills
Requires a consistent, positive attitude and respect for high quality standards
Excellent computer skills
Requires the ability to make quick, sound judgments when answering questions
Excellent multi-tasking skills
Committed to being a team player
Requires the ability to recall numerous guidelines and procedures
Excellent organizational skills
Ability to absorb new ideas and concepts quickly
Strong analytical and problem-solving abilities
Preferred Qualifications :
Contact Center or Tech Support experience
Associate's Degree
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -
multi-tasks, prioritizes and meets deadlines in timely manner
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines
Actively volunteers for various projects, tasks and event committees
Starting pay $17.76 / hr.
Last updated : 2024-05-13
Full Time
Wholesale
$35k-47k (estimate)
02/26/2024
07/15/2024
pattersoncompanies.com
S ABINGTN TWP, PA
7,500 - 15,000
1877
Public
JEFFREY LEVENTHAL
$5B - $10B
Wholesale
Patterson is a manufacturer and distributor of dental products, veterinary vaccines and medical rehabilitative devices.
The job skills required for Support specialist include Customer Service, Problem Solving, Written Communication, Communicates Effectively, Verbal Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support specialist positions, which can be used as a reference in future career path planning. As a Support specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support specialist. You can explore the career advancement for a Support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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