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Support Specialist I (IL Only)
Primary Location Effingham, Illinois Job ID R100823 Job Summary
The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and / or chat session, to ensure the customer's questions are answered in a timely manner.
This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
This job has remote opportunities available!
Watch here to learn more about working as a Support Specialist
Essential Functions
Major Duties :
Critical Competencies :
Customer Engagement : Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally;
Guides customers to best solutions.
Flexibility : Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement;
responds to change initiatives with positive outlook and energy.
Communication : Actively listens and communicates clearly and effectively both verbally and non-verbally. Demonstrates compassion and understanding;
open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.
Self-Management : Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient;
ability to bring order to complex and competing demands.
Action Orientation : Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations;
encourages others with positive and energetic support and enthusiasm.
Interpersonal Effectiveness : Maintains credibility by following through with commitments; Takes responsibility for mistakes;
exhibits professional and appropriate emotional response to situations.
Technical Expertise : Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business / technical problems.Job
Qualifications
Minimum Qualifications :
Preferred Qualifications :
Getting Hired
Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.
Getting Hired
Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.
Corporate Responsibility
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees.
From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, were committed to building strong connections to support the communities we live and work in.
Full Time
Wholesale
$41k-51k (estimate)
03/08/2024
05/07/2024
pattersoncompanies.com
S ABINGTN TWP, PA
7,500 - 15,000
1877
Public
JEFFREY LEVENTHAL
$5B - $10B
Wholesale
Patterson is a manufacturer and distributor of dental products, veterinary vaccines and medical rehabilitative devices.
The job skills required for Support Specialist I (IL Only) include Customer Service, Problem Solving, Written Communication, Communicates Effectively, Verbal Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist I (IL Only). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist I (IL Only). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist I (IL Only) positions, which can be used as a reference in future career path planning. As a Support Specialist I (IL Only), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist I (IL Only). You can explore the career advancement for a Support Specialist I (IL Only) below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Proven work experience as a Sales support specialist or Sales support associate.
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Tech support specialists need good communications skills.
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Gain experience with operating systems.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.