AF RCC Recovery Care Coordinator (RCC) Position Description AFW2 Program ensures transition services are provided to WII Airmen / Recovering Service Members (RSMs).

The goals of care, management and transition reform includes establishing a process for integrated continuity of world-class quality care and service delivery.

The process focuses on quality assurance and improved resource allocation of medical and non- medical resources and services throughout the continuum of care from recovery and rehabilitation to reintegration.

It serves as a collaborative process of inter-service, interagency, intergovernmental, public, and private collaboration through unified common standards of care, standards of practice, comprehensive recovery plan and national resource directory.

Recovery Care Coordinators (RCCs) provide services that consist of advocacy support for wounded warriors, ill and injured members to enhance their quality of life and strengthen operational readiness.

Provide support to enrollee families or caregivers with respect to advocacy support to help make their jobs as caregivers more manageable and alleviate the stress that accompanies a major life change.

Job Duties Provides direct advocacy to support RSMs and their families to ensure all needs are met through the coordination of services and resources from both governmental and non-governmental agencies.

Inputs and updates all Recovering Service Member (RSM) case data in the case database and provide monthly status updates on active cases.

Assists with issues related to health care, benefits, pay, entitlements, legal and medical and physical evaluation boards.

Collaborates with the Department of Defense (DOD), Veterans Affairs (VA), and non-governmental organizations to provide maximum benefits for the Wounded Warrior and their families.

Communicates with a multidisciplinary team throughout the continuum of care . Aids and guides on all potentially high visibility issues that may arise as it relates to RSM.

Ensures all Comprehensive Recovery Plans (CRP) are developed and updated in accordance with the regulations. Collects productivity and performance data.

Required Skills / Qualifications : Experience in care coordination / case management. Excellent organization and communication skills.

Interpersonal skills with the ability to work with multiple agencies to accomplish project objectives. MS Office Proficiency and experience with Database Systems.

Frequent travel is required. Must be a U.S. Citizen Must pass an extensive background check Required Education Level : Bachelor’s degree in behavioral or social science, with a preferred emphasis in case management or social work from an accredited US based university;

and three years of experience in case management or social work. Additional Skills / Qualifications Desired : RCCs must have strong analytical, communication, organizational, and interpersonal skills and can work effectively across multiple agencies.

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Last updated : 2024-02-23