CAC Operator / Verifying Official

Duties and Responsibilities :

Provide exceptional customer service to members of the Armed Forces, family members, civilians and contractors. Assist customers;

provide advice on eligibility requirements, and process applications to determine eligibility.

• Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements
• ID issuance through verification of the recipient's eligibility shall be performed with a 100 percent degree of accuracy.
• Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler.

• Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members / dependents and other eligible recipients.
• Reconcile DEERS information based on inquiries. Updates DEERS / RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry.

Follow-up and resolve discrepancies not later than two business days following notification.

Understand Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3.

Minimum Qualifications :

• Must be a US Citizen
• Excellent customer service skills.
• Personnel must speak, read, and comprehend English and with the ability to read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.
• Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS / RAPIDS equipment.
• Must become certified as a Verifying Official

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Last updated : 2024-04-28