7 Customer Support Representative Jobs in Pittsfield, MA
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Patriot Car Wash is Hiring a Customer Support Representative Near Pittsfield, MA
We are looking for a positive, friendly, professional, customer-oriented individual to join our team! The right individual will have experience providing excellent customer service and support while responding to and maintaining customers' questions, complaints, and club membership information and supporting management with administrative and basic bookkeeping duties. Completion of screening questions is required to be considered further in the application process.
Essential Functions:
- Answering customer phone calls/emails with feedback in a timely manner.
- Be proficient with navigating the WashConnect ICS system.
- Accurately input customer information into the ICS system.
- Walk customers through basic troubleshooting or processes for monthly memberships.
- Provide customers with information about our Monthly club membership options, and other applicable Car Wash information i.e., individual wash pricing.
- Maintain a positive, empathetic, and professional attitude towards customers.
- Work with our team and engage with the customers to increase monthly club memberships.
- Be proficient in operating the Car Washes teller Kiosks while assisting customers with menu and payment options.
- Assist with basic bookkeeping and administrative functions.
- Other duties as assigned.
Minimum Position Requirements:
- Customer service oriented, previous customer support experience required.
- Effective Communication, multitasking and organizational skills.
- Basic Math skills.
- Attentiveness, strong work ethic
- Good with computers and technology
- Willingness to work a flexible schedule.
- Ability to stay calm when customers are stressed or upset.
- Team Player – Must communicate and coordinate with team members as necessary.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Dental insurance
- Health insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Application Question(s):
- Describe your computer skills and level of experience with Microsoft office.
- What are your hours availability?
- What makes you a strong candidate for this position?
Experience:
- direct customer service: 2 years (Preferred)
Work Location: In person
Job Summary
Part Time
$38k-48k (estimate)
04/07/2024
04/25/2024
patriotcarwashes.com
Austin, TX
<25
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The job skills required for Customer Support Representative include Customer Service, Customer Support, Troubleshooting, Work Ethic, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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