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For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect.
TITLE: Client Relations Executive - Hospice (Sales)
OFFICE LOCATION: South SF
TERRITORY: San Mateo County
SCHEDULE: Full Time
SHIFT: Days and some weekends
The posted compensation range of $114,000 - $134,700 (annual salary) is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law.
POSITION SUMMARY: The Hospice Client Relations Executive (CRE) makes essential contributions to the achievement of the organization’s objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. The CRE is expected to travel to various referral sources and potential patients and communicate Pathways Hospice services, patient criteria and agency policies to secure appropriate contracts for patient care. The position maintains and grows current market share and grows new sources of business sufficient to support the branch’s business plan. This position will work with the Director, Business Development; Regional Vice President, Market Development; or Vice President, Sales and branch Director, Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals.
AREAS OF RESPONSIBILITY:
1. Supports Pathways’ mission to exceed the expectations of our customers, associates, and shareholders
in the delivery of health care and support services in a way that a caring family provides. Supports
Pathways’ values, strategic goals and high standards of customer service. Consistently lives People First
Behaviors. Follows the policies and procedures of the organization.
2. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA health protected health information.
3. Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget.
4. Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing
facilities, assisted living communities, Community Based Residential Facilities, physicians and other
health care providers and hospital systems as a source of referrals and admissions. The CRE is expected
to make at least (tbd) site visits each month to various health care providers and (tbd) telephone calls
each month to health care providers to expand the group of referral sources and sources for
admissions.
5. Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
6. Acts as the key contact for client troubleshooting and conflict resolution.
7. Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals.
8. Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction.
9. Communicates to branch(es) on a daily basis to give and receive vital client information.
10. Completes reports detailing field activity and results on a weekly basis.
11. Represents Pathways in relevant professional organizations and in the community.
12. Assists in proposal preparation and presentation.
13. Analyzes and makes recommendations for contracts.
14. Assists with educating the community about services.
15. All other duties as assigned.
16. Hospice CRE(s) Follows referral of a patient to Pathways, assists facility discharge coordinators in coordinating quality home care services for clients in the following manner:
care clients, and provides information and recommendations to Pathways staff.
an open flow of information and support of home care goals; provides value added counsel,
teaching and resourceful problem solving.
eligibility for hospice and provide general guidance in determining if a patient would benefit
from hospice services.
nurse, licensed vocational nurse, medical social worker, chaplain, or counselor can complete a
patient’s “election of hospice, informed consent, completed signatures, and counsel on the
election of hospice to a patient, patient’s family, or patient’s representative.”
QUALIFICATIONS:
Job Type: Full-time
Pay: $114,000.00 - $134,700.00 per year
Benefits:
Experience level:
Schedule:
Work setting:
Experience:
Work Location: On the road
Full Time
Skilled Nursing Services & Residential Care
$146k-195k (estimate)
05/02/2024
08/29/2024
pathwayshealth.org
SUNNYVALE, CA
100 - 200
1977
NGO/NPO/NFP/Organization/Association
BARBARA BURGESS
<$5M
Skilled Nursing Services & Residential Care
Pathways is a provider of hospice, home health, private duty and geriatric care management services.
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