Position Summary:

The Assistant Director, Federal and State Housing Programs reports to the Sr. Director of Federal/State Housing Programs. This position is responsible for supervising Case Managers (Permanent Supportive Housing, Transitional Housing, and Rapid Re-Housing) and Life Skills Coaches while providing operational and program support. This role will also be a part of the Senior Leadership Team of PathForward.

Key Responsibilities

Provide management and operational support to Case Managers (PSH, TH, RRH):

• Provide onboarding training to continuous professional development to PSH, TH, and RRH case managers.
• Attend and triage eligible program participants for PathForward’s PSH/RRH/TH program through the PSH Admissions Committee and monthly By Names List Meeting (BNL).
• Assess prospective program participants in completing the intake using the VI-SPDAT and release forms.
• Participate in CoC coordinated access system and BNL meetings (PSH committee / TH-RRH Case Conferencing) to determine program eligibility and fit.
• Attend all Housing Assessment Team Meetings with Arlington County Housing staff to stay in the loop.
• Coordinate and ensure referrals are submitted to the Housing Locator to identify available affordable units.
• Coordinate and attend landlord quarterly meetings, keeping regular communications with landlords in between meetings.
• Partner with the Sr. Director Federal/State Housing Programs to troubleshoot any tenancy issues, as well as triage clients in housing.
• Work closely with the PSH case manager(s) to ensure that yearly inspections of all units in the PSH program have been inspected to meet program requirements.
• Coordinate appropriate linkages to available County and other mainstream services (i.e., mental health services, addiction recovery programs, medical appointments, and employment resources).
• Complete SOAR training/certification and assist clients with applying for benefits through Social Security Administration
• Remain informed of current housing policies to best meet the needs of homeless persons in Arlington County.
• Supervise the PSH, RRH, TH Case Managers as follows:
  1. Ensure accurate and complete weekly case notes are completed for all program participants assigned to caseload by case managers.
  2. Review case notes weekly, approve and provide support where needed.
  3. Mediate or provide mediation support for the Permanent Supportive Housing Case Manager, Rapid Re-Housing case manager, and Transitional Housing case manager for all tenant/landlord conflicts that arise in the Supportive Housing Programs.
  4. Act as on-call contact person for property management companies/landlords, providing units for PathForward’s Supportive Housing program participants.
  5. Assess, review, and approve program participant’s rental calculations/obligations to ensure they meet program specifications.
  6. Review, approve and submit monthly rental check invoices in a timely manner.
  7. Review client files regularly to ensure all files are in compliance with Federal/State requirements.
• Ensure accurate and complete data is maintained in HMIS as per program and contract requirements. (ETO)
  1. As a monitoring tool to ensure compliance for HUD and CoC reporting obligations.
  2. Use data to measure program effectiveness.
  3. Complete monthly/quarterly reports (APRs, validation reports, etc)
• Coordinate with PathForward’s Development Associate & Volunteer Coordinator to maximize use of volunteers in the Supportive Housing Programs.
• Communicate effectively with other service providers, conduct treatment team meetings as needed to provide the best continuity of care for program participants
• Work as part of a team, meeting regularly to share information, strategies, mutual support, and ideas with the primary goal to address the long-term needs of homeless individuals including access to and maintaining permanent housing.
• Develop and manage the client advisory group for lived experience participants.
• Participate in CoC governance committees (Housing Committee, Data & Evaluation, Strategic Initiatives, etc)
• All other related program duties and projects as assigned including attending all mandatory staff events and trainings: Relias, Mandt training, and other applicable trainings.

Provide management and operational support to Life Skills Coaches:

• Provide onboarding training to continuous professional development to life skills coaches
• Works with the Life Skills Coaches to ensure compliance with program guidelines and expectations as well as compliance with housing lease.
• Train Life Skils Coaches and ensure they adhere to NASW Code of Ethics.
• Partner with the Life Skills Coaches and the PSH Case Manager(s) to ensure the needed services around medical, mental health, substance abuse treatment for clients are assessed and administered.
• · Submit Order supplies needed for Westover office spaces
• Ensure Life Skills Coaches have updated monthly calendars of events for tenants and supplies needed for events.
• Review and approve timecards for direct reports in a timely manner.
• Maintain client confidentiality at all times.

Supervisory Responsibilities:

• Oversees and supervises PSH, TH, and RRH Case Managers
• Oversees full and part-time Life Skills coaches

Qualifications and Skills

• Must be highly motivated, self-directed, and team oriented.
• Demonstrated commitment to diversity.
• Excellent interpersonal and organizational skills.
• Ability to maintain accurate records and client confidentiality.
• Knowledge of Word, Excel, and Homeless Management Information System databases.
• Strong ability to exercise good judgment in a variety of situations.
• Strong written and verbal communication
• Ability to maintain a realistic balance among multiple priorities.
• Ability to work well independently.
• Demonstrates excellent time management skills.
• Exercises discretion in reference to confidential matters.

Experience and Education Requirements

• Bachelor’s degree
• Minimum eight years’ experience in a social services field
• Minimum 3 years’ experience managing a team.
• Experience working with homeless population is a must.
• Experience and ability to work with those who have serious mental illness and/or substance addiction is critical and experience working with HUD/State Programs is a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Works primarily in a sedentary environment, utilizing various means of technology.
• Flexibility to work offsite, this position will regularly visit the apartment buildings of their clients.
• Occasionally required to lift up to 25 lbs.